Outlook 97--email stuck in outbox

[Susie]

When I send an email using Outlook 97, it sits in my outbox.

I have 2 information services: Exchange for when I connect to work, and Internet Email for home. I can get email fine using Internet Email, but when I try to send, the message just sits in the outbox, no error. If I choose Tools/Check for new mail on, Internet Email is checked. When I select Check for New Mail or Check for New Mail On, it gets incoming messages, but the outgoing are still in my outbox.

I can send messages using Outlook Express. The outgoing server for both Outlook Express and Outlook 97 is set up to be exactly the same thing, and yet it works for Express but not for 97.

TIA, Susie [sig][/sig]

 

[Dreamboat]

After the message goes into your Outbox, what happens if you hit Send/Receive? [sig]<p> <br><a href=mailto:techsupportgirl@home.com>techsupportgirl@home.com</a><br><a href=

http://www.wedomanuals.com>

</a><br> [/sig]

 

[Susie]

I get an hourglass for about a second. When the hourglass disappears, the email is still in the outbox. I vaguely remember someone saying this is a known bug in Outlook 97, but I can't find anything that backs this up. I would hope there's a way around this. [sig][/sig]

 

[Dreamboat]

Try this, Sus:

http://support.microsoft.com/support/kb/articles/Q162/3/43.ASP?LN=EN-US&SD=tech&FR=0

[sig]<p> <br><a href=mailto:techsupportgirl@home.com>techsupportgirl@home.com</a><br><a href=

http://www.wedomanuals.com>

</a><br> [/sig]

 

[kjonnnnn]

Sometimes Outlook thinks you are working offline, check those options. [sig][/sig]

 

[Susie]

That did the trick, thanks. I was specifying Work Offline because in the past, it tried to log into my Exchange server and would take forever to figure out there was no connection. Working offline didn't seem to affect incoming messages, but it did affect outgoing. So I set up another profile with Internet Mail and everything works fine. Thanks!!!!