I've probably setup over a thousand email profiles in the past few years but had a problem stop me dead in my tracks this week.
System Desc: Dell GX400, 1.4Ghz, W2KSP2, O2KSP2.
User 'A' was setup just fine Monday. He proceeded to install the Disk 2 setup for O2Kpro. Once setup was completed successfully, user rebooted and got an ad*.dll (can't remember the name exactly) error that mentioned that "The entry point could not be found...". I had to run the setup upgrade option from the W2K source disk to recover from it. Once complete, everything looked fine and dandy. User 'A' could log on to the LAN (TCP/IP), access Internet, server resources, etc.. ONLY problem was that when he opened Outlook, a message prompted him for his Exchange server. When server is typed in, the following message appears:
"The name could not be resolved. The Microsoft Exchange Address Book was unable to log on to the Microsoft Exchange Server computer. Contact you system administrator (that would be me) if the problem persists"
Well, sounds simple enough initially, but about 8 hrs over 3 days later I haven't gotten ANYWHERE! This isn't user specific, as anyone that logs on to the machine and attempts to create email profile gets the SAME message. User 'A' can check their email just fine from the computer next to this one. Up to now I have refused the suggestion to wipe the box clean because of a minor (or not) email problem but I may not have a choice. Here's what I've done thus far:
1. Ran repair option for Outlook 2K
2. Uninstalled/Re-installed Outlook 2K
3. Uninstalled/reinstalled Office 2K
4. Checked and rechecked TCP/IP settings
5. Pinged the Exchange Server successfully
6. Re-ran W2K setup (upgrade option)
7. Removed from and re-added the PC to the domain
8. Ensured the Computer name was listed in the exchange server manager.
OK...before I resort to reloading the box and possibly never know the cause of the problem, I'm open for suggestions to help me from going stir crazy!
Thanks in advance!
________
S. Joseph Vergara
System Desc: Dell GX400, 1.4Ghz, W2KSP2, O2KSP2.
User 'A' was setup just fine Monday. He proceeded to install the Disk 2 setup for O2Kpro. Once setup was completed successfully, user rebooted and got an ad*.dll (can't remember the name exactly) error that mentioned that "The entry point could not be found...". I had to run the setup upgrade option from the W2K source disk to recover from it. Once complete, everything looked fine and dandy. User 'A' could log on to the LAN (TCP/IP), access Internet, server resources, etc.. ONLY problem was that when he opened Outlook, a message prompted him for his Exchange server. When server is typed in, the following message appears:
"The name could not be resolved. The Microsoft Exchange Address Book was unable to log on to the Microsoft Exchange Server computer. Contact you system administrator (that would be me) if the problem persists"
Well, sounds simple enough initially, but about 8 hrs over 3 days later I haven't gotten ANYWHERE! This isn't user specific, as anyone that logs on to the machine and attempts to create email profile gets the SAME message. User 'A' can check their email just fine from the computer next to this one. Up to now I have refused the suggestion to wipe the box clean because of a minor (or not) email problem but I may not have a choice. Here's what I've done thus far:
1. Ran repair option for Outlook 2K
2. Uninstalled/Re-installed Outlook 2K
3. Uninstalled/reinstalled Office 2K
4. Checked and rechecked TCP/IP settings
5. Pinged the Exchange Server successfully
6. Re-ran W2K setup (upgrade option)
7. Removed from and re-added the PC to the domain
8. Ensured the Computer name was listed in the exchange server manager.
OK...before I resort to reloading the box and possibly never know the cause of the problem, I'm open for suggestions to help me from going stir crazy!
Thanks in advance!
________
S. Joseph Vergara
