Outlook 2007 won't send. (Exchange server)

[jlockley]

New Messages go to the outbox.
Downloads messages as usual.
Resetting the profile the first time sent all but one message in out-box, but new messages again landed in out-box.
Steps taken:
All profiles deleted, outlook removed and reinstalled on a different drive.
Created new profile.
Task bar shows all folders up to date.


...............................................
Additional and probably irrelevant information: New Microsoft updates.
Before updates outlook would send an error message on opening that a folder had not closed properly and needed to be checked.
Have not reinstalled outlook updates.
At about the same time a message began appearing on startup that Outlook Express could compress folders and save disk space (currently another 9gb available..odd) Have never used Outlook express. Weird. Compacting the folders has no influence.

 

[aich69]

Is the mailbox over it's size limit? With our setup, as soon as a mailbox exceeds it's limit by 5 or so MB the user is unable to send mail until they archive some off.

I used to have a handle on life... but it broke. Cpt. Red Bull

 

[aich69]

I should also mention that incoming mail is still recieved, slightly ironic as it's all that mail coming in that causes the issue in the first place

I used to have a handle on life... but it broke. Cpt. Red Bull

 

[jlockley]

I don't know what the size limit would be, but probably not. The Sent mail may be large, but it's been larger.
The issue is resolved, although not as I would like: I deleted all profiles, reinstalled the program on a larger drive (although first drive had about 9GB available after some cleanup). The data is still on C.

My best guess was that the profile was corrupt. MS online support documents have instructions for a corrupted OS file, but they appear to apply only to Win97 and below.

My other best guess, based on the fact that all this went down immediately after I had updated both Windows and Outlook, is that the updates caused the corruption, although there was some strange behavior on start up before this happened (prompting the updates).

I guess the point is if it's broke it's broke and needs to be replaced.

Now to decide if I want to switch to Outlook 2010, ignoring the admonition not to fix it if it ain't broke.