Outlook 2007 prompts for Office 2003 disk when opening attachments

[TobyA]

Dear Office Gurus,

My director has a laptop running Vista + Office 2007.

When he tries to open an e-mail attachment (e.g. Word / Excel) he is prompted for the Office 2003 Professional disk.

He previously had XP Pro and Office 2003 on the machine. I believe he upgraded the OS first, then upgraded to Office 2007.

Any suggestions very much welcome.

Cheers,
Toby

 

[wjmcgreevy]

Do you have a cd with outlook on it? I would put the cd in and let the "install" that it is trying to perform to finish out. Usually this will not come back after it installs the files it needs.

 

[jlockley]

Sounds to me like a broken MSinstall. Check it out on the MS website. IF that's the case, find a download for the latest version on the site.

 

[jlockley]

More on installer.

http://msdn2.microsoft.com/en-us/library/aa372866.aspx

 

[TobyA]

Thanks for all the responses.

I did try putting in the Office 2003 disk when it was prompting for it, but it gave me an error message about not being able to switch source file (or something). Apologies, I don't have the exact error message.

jlockley - Do you mean a broken Office install, or a broken Installer?

My next port of call was going to be to re-install Office...