Outlook 2007 crashes when opening SentItems folder

[spfrank18]

Hi,

One user here has a problem when clicking on the "sent items" folder. Outlook hangs for 5 secondes and then crashes. If user logs into OWA, she can access the "sent items" folder no problem. I thought it was a messege in the folder that was corrupted so I asked the user to move the messages to a temp folder from OWA. She did that, the folder is now empty but Outlook still crashes.

I tried to delete her sent item folder using MFCMAPI (in the hope the it will recreate a new folder) : right click the folder, selected delete folder, check the option "hard deletion" and I get
Warning:
Code: MAPI_W_PARTIAL_COMPLETION == 0x00040680
Function lpParentFolder->DeleteFolder( lpItemEID->cb, (LPENTRYID) lpItemEID->lpb, lpProgress ? (ULONG_PTR)m_hWnd : NULL, lpProgress, ulFlags)
File .\MsgStoreDlg.cpp
Line 991

One more test I did: I copied the sent items folder to a pst, moved the pst to my computer (XP sp3 with outlook 2003) and when I try to open the folder from the PST, my Outlook would freeze and crash. Isn't interesting?

Am I missing something here? Has someone encounter this problem before? Any other idea on how it could be resolved?


env:
Exchange 2003 running on Win2003 R2
PC:
Windows Vista sp1, outlook 2007 (user was getting same issue under Win2k with Outlook 2003)

Thanks in advance!

 

[rawle24]

i have never had that problem; have you tried scanning the PST/OST file for errors? also try using this free tool that helps alot in outlook

http://www.howto-outlook.com/

 

[Zelandakh]

use scanpst in common files and see if that will repair - if you are pulling to a PST.

If using an OST, use scanost.

If it is an Exchange connector, exmerge the mailbox out, bin it and exmerge back in.