Customer of mine has long running issues using his Sky email account with Outlook 2003. Initially he had intermittent loss of email (using POP protocol). Sky advised using IMAP - we changed him over, ok for a bit then intermittent issues then no emails. So put him back on POP. Was ok for a while then started getting occasional corrupt personal folders file messages (can't remember the exact text - this was months ago). This was accompanied by outlook often prompting for passwords & email not arriving, but sometimes ok. He called me in again, and I tried Office repair, pst repair (scanpst), compacting folders and deleting and reinstating email details. The scanpst found errors (but not major) but nothing worked. I set his details up in outlook express (he's running XP Home) - and OE worked fine! (but he wanted Outlook). I then removed Outlook email details and imported them from OE. This worked for a couple of days, then reverted to previous behaviour. Finally, I set him up a new user on his machine (machine has no other issues, btw) and set everything up from scratch. This worked (was probably 6-7 months ago). Now the problem has reappeared on new user, exactly as before.
Any ideas welcomed! (particularly if you've seen anything like it).
Note: Sky webmail works fine throughout (but he doesn't like using it - only as last resort to access his emails). I've suggested using another email client (we'd have to find one he likes) or upgrading to Outlook 2007 (no idea if this would help of course).
Any ideas welcomed! (particularly if you've seen anything like it).
Note: Sky webmail works fine throughout (but he doesn't like using it - only as last resort to access his emails). I've suggested using another email client (we'd have to find one he likes) or upgrading to Outlook 2007 (no idea if this would help of course).