Outlook 2003 - Pasted Error Message Boexes appear as a blank box 1

[JohnBates]

Hi experts,

I hope I can describe my problem. I have Outlook 2003

When someone sends an email containing, for example, an error message - in the body of the email (not as an attachement).... all I see is a balnk box with a red X in the corner of the box.

This happens with emails sent from several sources.

What setting do I need to change to be able to view the box?

Thanks, John

 

[cmeagan656]

Are the senders sending their mail in Rich Text Format? If so you could have them try sending the message using HTML. However, I don't think that there is a setting that you can change on your end. It is usually a problem with the sending side. It is also a fairly common problem.

The solution that I use is to have the person sending the e-mail to paste the error message into MS Paint and send it as an attachment.

Hope this helps.

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[JohnBates]

Thanks for your reply.

I have fixed the issue that has plagued me for several months

I can't post all the steps, but it involved editing the registry and deleting the \local settings\Temporary Internet Files\OLK3D entry

Closed Outlook before editing the registry

Then when I reopened Outllok 2003 I can now view the contents of the email fully.

John