Outlook 2003 not showing email delivered by Exchange

[diamondsc]

We have Exchange 2003 SP2. Our users all have Outlook 2003. We have certain emails that arrived within a certain time frame this afternoon that were received by our Exchange server and the logs show that these emails were delivered locally to each user. However, these emails do not show up on any of the users' local Outlook inboxes. After I shutdown and restarted the server hosting Exchange, new emails began arriving and they show up in the users' local Outlook inboxes. The emails that did not show up before the restart still do not show up. First: Has anyone experienced this before and do you know why it happened? Second: Is there any way I can make these emails show up in the local users' inboxes now? I have tried removing the email account from Outlook and adding the account back in but this didn't work. Third: Once an email is delivered to a local store, doesn't it remain on the server? If I setup a new computer for an existing user, the user's email repopulates Outlook when I add the Exchange account back into Outlook. If this is the case, is there any way I can make Exchange "redeliver" the missing emails to the local store? Thanks.

 

[58sniper]

If you look at the mailbox in OWA, do you see them there?

Pat Richard MVP
Plan for performance, and capacity takes care of itself. Plan for capacity, and suffer poor performance.

http://www.ucblogs.net/blogs/exchange/

 

[diamondsc]

No, they are not in OWA either.

 

[diamondsc]

Actually, I went back to OWA and found the missing emails in the sync issues folder. I can move the emails from there to my inbox and they show up. What would cause these sync issues and is there a way to have Exchange notify me when they occur? Thanks.