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Outlook 2003, Error sending to Distribution List

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Oct 20, 2003
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We are running Exchange 2003. The problamatic laptop is running XP Pro with Office 2003 Pro. We upgraded the Office version from 2000 to 2003 about a week ago, that is when the problem came up.

When trying to send to distribution lists in their contact list I will get an error

Microsoft Office Word
An Internal support function returned an error.

This problem occurs when in cached mode only, when I uncheck the cached mode option everything goes out fine. I need to get this working while using the cached mode.

I have applied the service pack for Office 2003, no luck. There are several dist lists that do not work, some are made up of internal addresses, some outside addresses, some a mix of both. I have gone through some of results in tek-tips and tried their fixes but no luck. There are no duplicate entries in the Dist list, I created a new profile, cleared the cache in the Forms Manager.

Any suggestions would be greatly appreciated....
 
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