Outlook 2003 -doesn't auto send/receive

[arobart]

I have a user who is not getting or sending mail automatically. We are using Exchange and his laptop is XP. He doesn't have the "disabled" setting checked. When he opens Outlook, he doesn't get his mail until he clicks on the send/receive button, same for during the day, he has to check occasionally. Also, when he sends an email, it sits in his outbox until he clicks on the send/receive. It was working, then just quit about 2 weeks ago.
Does anyone have any ideas?
Thanks!

 

[JockMullin]

Likely you've already checked this but the usual reason:

- in options/mail setup tab make sure "send immediately when connected" is checkd.
- on the send/receive button, all accounts, check "Schedule an automatic send/receive every x minutes" when Outlook is online.
- In the File menu, make sure they are working online (i.e there is an option to "work offline").

If that doesnt fix it pls post back

Jock