Outlook 2003 connection problems

[GLENEE]

Hi
Im trying to install outlook 2003 on to a laptop containing Windows 7. I've entered the correct incoming and outgoing server details i'e pop3.virginmedia.com and smtp.virginmedia.com and used the correct port details according to my ISP, however it wont connect. Is there something i'm missing. (i tried setting up Windows Live Mail with the same error)

 

[kjv1611]

http://help.virginmedia.com/system/..._TYPE=Cable&CMD=VIEW_ARTICLE&ARTICLE_ID=37917

It's probably something simple you're missing. For instance, did you include your entire email address in the sign-in blanks? With some email setups, I've had to try multiple ways to find the correct way of logging in via Outlook. The reason is that oftentimes, the documentation is not correct in the "help" files on the ISP's website. At least that's been my case a couple of times.

Authentication settings is another easy one to miss. Make sure the "my server requires authentication" is checked, and that you follow the instructions in that area, changing the server port numbers. Some email accounts do not require this, and some do.