Outlook 2000 stalls/hangs when I click on 'Send'

[sebjenkins]

Hi,

We have an issue on some of our Windows PCs that have Outlook 2000.
The problem is that when a user clicks on 'Send' to send a new email or reply to one, the Send butoon appears indented /pressed in and Outlook sits there doing nothing. You can sometimes get this stall for up to 10 seconds.
When you click on Send you expect the message to dissapear and to be returned to the main folder list in Outlook.
There is no pattern to it, ie. it makes no difference if the mail you send has an attachment or not. I have even tried with a new Personal Folder (.pst) as I though it was stalling when moving the message to the Sent Items.
Does anyone know what Outlook 200 is doing behind the scenes when you click on Send. Is it possible to debug this app so you can what it is actually doing ?

 

[Marcs41]

Just to check, any Anti-virus running, or spamfilters?

Marc
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[sebjenkins]

We do indeed; VirusScan Enterprise 7.1.0

I did think of that just after I had posted my initial question so I opened up the VirusScan console and disabled the Email Scan option. Although I don't know if this will help as this only effects incoming email (I beleive?).

 

[Marcs41]

It will affect anything you set it to. Any decent setting would be to scan all of course.

Marc
_{If 'something' 'somewhere' gives 'some' error, expect random guesses or no replies at all. Please specify details.
Free Tip: The F1 Key does NOT destroy your PC!
How Do You Get Great Answers To my Tek-Tips Questions?} See faq222-2244