Outlook 2000 Signatures 2

[JayE]

Hi everyone,

One of the Directors where I work is having a problem with her Signatures.

A few months ago, the company moved and so she updated her signatures to give the new phone numbers, etc. These signatures automatically are placed on her e-mail messages.

However, we are puzzled by the fact that occasionally (I think just when replying or forwarding, it picks up an old signature with the company's old contact details.

Neither of us can find anywhere in Outlook 2000 where these details could be coming from?

Any advice?

Kind Regards,
Jay

 

[bgauntt]

Have you checked to make sure that under Options in Outlook that there is only one signature so it will automatically default to that signature?

 

[joegz]

Have you noticed that it appears only with a particular type of message format? Just to be sure also try checking what signatures become available when you switch editors.

I would assume there is no more than one profile setup in Outlook. joegz
"Sometimes you just need to find out what it's not first to figure out what it is."

 

[jbuchanangb]

Outlook does indeed create three versions of each signature file. They can be found in
C:\WINDOWS\Profiles\username\Application Data\Microsoft\Signatures
The files are called username.txt username.rtf and username.htm and they are appended according to the text format of the message being created.
Replies or forwarded messages tend to take the text format of the originated message. My recommendation is not to edit these files directly, but have the user dlete the signature file and recreate it.
A simply way to do this without retyping it is to select it from an e-mail with the correct signature, then Copy (Ctrl+c) and then Paste (ctrl+v) it into the Outlook Signature file. Outlook will then automatically create the three versions.

 

[larissa]

Are you using Microsoft Word as your email editor? If so, you may also need to change your signature in Word. In Word 2000, Go to Tools - Options - General Tab - Email Options - Email Signature.