Outlook 2000 hangs upon exit

[exceeeduus75]

Hello All,

When a user closes Outlook, the application closes, but it also displays the message :"Please wait while Outlook exits".

This message stays on the screen forever unless it is terminated through task manager. I have tried detect and repair, removed and reinstalled Outlook to no avail.
We are using office 97/Outlook2000SR-1 ,Exchange server.

Any suggestions how this can be fixed?
Thanks in advance.
exceeeduus75

 

[NortonES2]

This will happen if Outlook 2003 has been used in the past to open the mailbox.

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If it doesn't leak oil it must be empty!!

 

[exceeeduus75]

Hi NortonES2,

Outlook 2003 was never installed on the computer. Computer was brand new when we loaded all the applications including Office 97/Outlook 2000 on it.

exceeeduus75

 

[NortonES2]

So no other PC or Terminal server has ever been used to access this mailbox?

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If it doesn't leak oil it must be empty!!

 

[exceeeduus75]

NortonES2,

I am not really sure If any pc has been used to access the mailbox before, but I will find out.

Exceeeduus75