Outlook 2000 delays when opening email that has PDF attachments

[RomualPiecyk]

I have a PC running Windows XP Pro, with Office 2000 Professional. All service packs and updates are up to date for both the OS and the application suite.

Whenever I click on an email that has a PDF attachment, I get an hourglass for anywhere from 10 to 30 seconds before it opens, regardless of the size of the attachment. It could be 2kb or 2mb, same problem. The email is a mailbox on an Exchange 2000 server.

The problem does not happen with attachments of other kinds, like DOC, or XLS, AVI. Only with Adobe Acrobat PDF files.

I have done the following, with no luck:
- Uninstalled Office and reinstalled.
- Uninstalled Adobe Acrobat Reader and reinstalled.
- Uninstalled the Symantec Antivirus protection completely - still same problem
- Deleted all temp files in the c:\documents and settings\ profile folder
- Tried creating a new profile as a different user, same problem.

Has anyone had any experience with this? On other PCs, I can open the same mailbox and open the same emails with no delays whatsoever. Any ideas will be appreciated.

 

[Davetoo]

What version of Acrobat? Update to 7.0.3, it opens PDF's a lot quicker than 6.0, which had known issues with that.

I'm Certifiable, not certified.
It just means my answers are from experience, not a book.

 

[RomualPiecyk]

Tried that, still the same problem.

On another PC, I have version 6 of Acrobat, and it opens up with no problems.