Outlook 2000 Close Button Deletes E-mail 1

[dianemarie]

While in an open e-mail, I have a user that if she clicks her Close button (the X in the upper right corner by the Minimize button), it permanently deletes the e-mail (I think). In any case, the e-mail disappears, and it does not go to her Deleted folder. She simply doesn't click the X button anymore, but this must be an option setting? I have been researching everywhere and can't find this. Thank you.

 

[SimonDavis]

Just a thought - she hasn't got a filter on which shows just unread messages? That would produce the same effect.

 

[iSeriesCodePoet]

...which close button? For the program? or for the message? Mike Wills
RPG Programmer

"I am bad at math because God forgot to include math.h into my programming!"

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[dianemarie]

Simon, your thought was dead on. She had her filter on for Unread Messages. Thank you!