Outgoing line selection

[Adillo303]

I have an IP office IP 500 V2 Running admin suite ADMIN8_0_18. The system has 5 inbound lines and 8 handsets 9508 Model. The system has two combo cards (6 DS, 2 ATL, 4 Pots each)installed. I have set the four additional POTS lines on the second combo card to out of service. I have checked and I have dial tone on all five lines. All lines are in outbound group 0.

The customer is claiming that they are experiencing an 8 second delay to get an outside line and they they do not always get a line.

Any suggestions would be greatly appreciated.

Thank you in advance.

 

[amriddle01]

Just setting the lines to out of service isn't enough, you need to change the outgoing line group to something unused like 10, just doing out of service should really work... but this is Avaya we are talking about

 

[Adillo303]

Thank you - I should have known better LOL.