Outgoing Line Indetifiers

[wannabenorteltech]

I recently installed a Digital T1 circuit to a 0x32 w/6.1.. Problem is when a call is made to a number the T1 number is restricted. They are a mortgage company and lots of their customers have their home numbers blocked to restricted numbers. *82 will not work witht the T1. The T1 provider said they cannot insert the company main number. All I need to do is insert the main number of the company somewhere so outbound calls read the main number. A few sales reps would like their DID to read so when they call the person call see their direct number.

Is their a way to do this?

 

[senk1s]

if you have a PRI then it'll work the way u want it to work.

your phone company is giving u incorrect information - if you have a T1, htey can program any number to be displayed on the outgoing caller ID, usually it is the BTN = billing telephone number or teh smallest number in the DID.

call their tech support and tell tehm to send 4151234567 as my outgoing callerID and tehy'll do it

 

[jgideon]

If it is a 'plain' T1 (not PRI) the only thing that can 'fix' it is for the LEC/CLEC to put the main number on the trunk group. Who is the carrier? What kind of CO are you connected to? (DMS, 5ess, ewsd, gtd5?)

 

[wannabenorteltech]

The carrier is ICG, they suck! They have 5ess switches and do not have them upgraded to provide the outgoing BTN. This a major problem. If you have customers who are looking at ICG warn them! I guess I have been lucky for the past few years. I got the ICG rep, sales manager, services manager etc involved in this. Their response, "was we have no intent to upgrade you switches with this option"... Well it is a huge option. ICG was going to install three T1 digital circuits for an upcoming installation. A new sales reps had been working/ sharing leads. Well, this installation is one of our best customers, over 100 phones. They do Title and Escrow, if I hadn't come accross this last week, in two weeks I would be shutting their business down. In the title and escrow business they are calling people at home to sign title and escrow documents. With a restricted number they would no longer be able to contact those individuals. *82 to unblock does not work with a T1.

Just make sure the T1 provider can pulse the BTN before you sign off on the T1 documents.

 

[jgideon]

Just as a clarification for calls from a plain T1, the number isn't 'blocked', it is 'unavailable'. You do get basically the same result at the far end. Unfortunately, if they aren't willing to spend the $$ to upgrade the 5e, then you are stuck. I'm sure they won't be getting any telemarketing customers either, given the new laws. Good luck to you!

 

[wannabenorteltech]

yes is does read unavailable. I just heard from the ICG rep and she is quiting this Friday. How strang?

 

[polarbear85]

wannabenorteltech, is your customer on a T1 or a T1-PRI? I can't see why you wouldn't be on a PRI, but you never know...

I ask this because I'm on a on-switch T1-PRI with ICG (in Columbus, Ohio) and my outgoing caller ID works just like you want yours to. It sure didn't, though, until I asked the right people. ICG does seem to have an extra layer or two of bureauracy (non-technical people that drive me crazy), but I've spoken to their network operations center a couple of times and was very impressed.

If you don't have an ICG contact who you really believe knows what they're talking about, you might try this: call the ICG repair number *after hours*. This will get you to the network operations center, not a call center, and to a switch tech if you are polite. Then you can find out if what you are being told is true.

Maybe what you are being told about the 5ess is true, but here the switch is a Seimens switch (I've toured the CO). When we place a call, our company name and MBN appear on the caller ID, except for phones that have an OLI programmed, in which case the OLI appears with the company name (I program the OLI to match the DID number; MICS 6.1).

I remember is was hard to make ICG understand what I wanted programmed at first--I wasn't using the right jargon. Good luck!

polarbear85

 

[wannabenorteltech]

Yes I spoke with the highest possible person in repair. They are very helpful and technical, the problem is they inferior switch. Our company installs atleast 10 T1's per month some PRI and some not. I just didn't understand how they would say that is the low end of the market when this customer has $20K monthly phone bills. The rep that left today, lost 14 T1's for voice and another 16 for data, because of a foot print related problems in Los Angeles, so she really escallated this issue, along with the footprint problem. She was highly recruited by ICG and they didn't want her and her sales to leave.

PRI works great, the problem is when you are doing 5 or more sites for a customer and that involves 10 or more T1's, it is hard for the sales rep to tell the customer that they need to spend another $1000 or more per site on software licenses for PRI and then only get 23 channels plus a higher monthly service charge for the PRI. Not to mention our company doesn't received a dime from any network provider. So it seems like a no brainer for a sales rep to recommend ATT, MCI, Time Warner, Telepacific etc etc who can provide a digital T1 cheaper each month than PRI and pulse the BTN when making calls if that is all the customer demands are. Especially this customer, they wanted as many trucks as possible, the BTN number and a low monthly toll rate.