outgoing CLID info, partner ACS

[marsh0]

Can you restrict the sent caller ID info to only display the main number on outgoing calls?
I have a partner ACS rel 3 processor with a 400ec module (regular pots lines) and there seems to be no programming that sets this.
My customer wants to send only the main number as caller ID no matter which line they use.
Any partner releases handle this?

 

[TouchToneTommy]

An ACS can NOT control the outgoing CLID, that's something you need to take up with your dial tone provider.

 

[marsh0]

Thanks for your response, Touch Tone Tommy.
I suggested that to the customer (have the carrier do the number sending) but she said that AT&T said that that has to come from the phone system.
Can AT&T control that on their end? Can this even be done on regular analog lines? Are there any key systems that control that?
I appreciate the insight.

 

[Dexman]

With Caller ID, POTS lines generally have names associated with them and both pieces of information are stored in the "LIDB".....(Lid Bee).

When a telephone number is called, the terminating service provided checks their LIDB to see who the originating telephone number is assigned to and passes both the name & number to the terminating party. One thing I've discovered is that on calls between at&t users and Verizon users, the called party only sees the calling party's telephone number and the name of the state that they are located in. This has me thinking that at&t and Verizon access different databases.

ISDN/PRI service would allow you to pass a specific telephone number to at&t....but the Partner ACS does not support ISDN.

Now....the Partner ACS does support partial T1 service (if a T1 module is added to the system). If you did order a dedicated T1 line with T1E&M wink-start trunks, at&t could hard code a specific telephone number in their switch and pass it along with all calls.

But....with no more than 7 telephone lines....T1 service wouldn't be cost effective.

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[marsh0]

Thanks, Dexman,
I guess an option would be to suggest a PRI and split it with voice and data, then terminate the voice on a 66 block. Then the PRI provider could provision so that outgoing only shows the main number.
I'll have to research that. Thanks.

 

[TouchToneTommy]

You'll have better luck going with a CLEC, who will bring in a T1 and an IAD, creating loop start dial tones for the ACS, and giving you flexible speed Internet at the same time. CLEC's are much more flexible then ILEC's in modifying what they send for your CID.

 

[Dexman]

Don't forget that the Partner ACS doesn't support PRI/ISDN. If that ends up being the route you take, you'll need to change out the phone system.

For Lucent/Avaya products, your choices would be a Merlin Legend, Merlin Magix (both discontinued but very much available on the secondary market) or an IP Office.

TTT has the best solution .

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[SYQUEST]

One clarification of the DS1 service offering with 4-wire E/M Wink-start Channel Associated Signalling, aka Supertrunk, there is NO CID provided on outgoing calls! This has NEVER been available on this type of service, since it comes from the "trunk side" of the CO switch when using 4ESS, 5ESS, 7ESS, or DMS series CO switches. Now with some CLECs, they may be doing other things using IADs, so all bets are off.

....JIM....

 

[Dexman]

"there is NO CID provided on outgoing calls! This has NEVER been available on this type of service, since it comes from the "trunk side" of the CO switch when using 4ESS, 5ESS, 7ESS, or DMS series CO switches."

Correct....Hence the earlier remark....

"at&t could hard code a specific telephone number in their switch and pass it along with all calls."

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[SYQUEST]

There are "a lot" of things AT&T could do, but the bastards are to stuck on "greed and corruption", and won't budge. They still hide behind tariffs that don't exist, even though they have had the capability to make the switches do "things" and most of the tariffed services have been de-tariffed. This goes back before LNP. SuperTrunk never had the ability to send ANI or CID, just like the old "Out WATS" service. Like I mentioned above, some CLECs maybe be creative in this arena and do it.

....JIM....

 

[chris5225]

I have had this same problem at several locations--people see the trunk on their cell ID and dial that number back defeating the purpose of the CO Trunk Group. There are two other options that AT@T can provide you with: 1) CIRCULAR Hunt which means any number diald will go to the next available lineeven if it is the last line in the group. 2)caller id transfer They put the business name on all CO trunks and either the directory listed number or no number at all. Only the mid-level business group knows how to do this, not the regular customer service center.

Chris

 

[SYQUEST]

That only applies to the line side of the CO switch for multiline hunt groups and "trunk terminals". The trunk side of the switch has different hunting options and NO CID for CAS type trunking (4w E/M).

....JIM....