Outdial from within a DID voicemail to a hunt group

[rball22]

The scenario is this: I have a BCM450 with a PRI. Each extension has their own DID assigned. When I call that DID and get their voicemail, I need to be able to dial 0 and rollout to a particular hunt group. I have each phone configured with a "recall" key to act as an appearance key for this hunt group. Each department in this company has their own hunt group assigned, so zero'ing out to the operator is not acceptable. Does anyone know how to configure this?

Thank You

 

[option11newby]

In each mailbox the end user has to set the Target Attendant, by default this may be the operator, they need to set it to the HG pilot number

NCSS, NCDS, NCTS

 

[rball22]

Does this mean each mailbox has to be initialized first, and completed on each phone? Or, can we configure this through the GUI interface ahead of time?

Thank You for your prompt response.

 

[option11newby]

When the end user initialises their mailbox (cant be used until initialised), they can at that point scroll through to Target Attd and make the change then.


NCSS, NCDS, NCTS

 

[rball22]

I was afraid that was the answer (we have over 150 sets on 4 floors).

Thank You

 

[rball22]

I do not see that as an option when I go into the mailbox. What am I missing?

 

[option11newby]

How are you trying to get there?

FTR 981, Mailbox No, Password, press 8 and listen for the options.

This is done via the handset

NCSS, NCDS, NCTS

 

[Frideo]

Else you may be able to do it through the MailboxManger

https://bcm450/MailboxManager

Each user can log in, change their password and set up the personal attendant extension.
No greetings need to be recorded to achieve this.

I've not tested it fully, though.

Perhaps you could write some automated javascript (or something else) to get it to do all mailboxes.