Outcalling with IPO and VM Pro

[ve3slw]

Currently I have a Magix system that is used to page 1 of 2 service departments when a message is left in the appropriate mailbox. It also uses the feature that repeats calling until someone calls in for the message.


How can I do the same with IPO???

 

[IPGuru]

Yes.
it can call a user & diliver the msg if required, it can also send email alerts (posibly to a SMS gateway) or even email the complete msg as a WAV file

 

[ve3slw]

Thank you for the quick reply.

One concern is how to create a loop to do the following
Call a pager 3 times or until someone calls in.
Then if the pager does not call in, then dial a different number such as a cell.

 

[crashtest1000]

As far as I can see you cannot do this with VM Pro.

The notification schedule etc.

However if the IVR on the Magix is on a separate PC on SLT ports perhaps you could port it across to the IP Office.

Us the Magix IVR after hours and us the VM pro for general voicemail.

 

[ve3slw]

The intent is to upsell to the IPO and replace the Magix

I really hope there is some method to do this.

I will try some varios configs.

 

[IPGuru]

Currently VMpro can callback to a specified location. V2.1 (which will be entering trial shortley) should give better control including the abbilty to set retry periods & escalations to alternative locations - watch this space for more info when it becomes available

 

[ve3slw]

Has anyone seen any update to this issue.
IPGuru can this be done yet in 2.1??

 

[IPGuru]

cant see it in 2.1 - & just checked field trial docs for 3.0, no mention there either
:-(

 

[Morrack]

This is one of the more frustrating issues on IP Office. An otherwise astounding platform that blows magix out of the water, and they drop the ball and forget to include a basic feature like that.

The other nice thing to see would be a magix style priority and support for hunt groups - the current overflow setup doesn't really cut the mustard for a more complex call center.

Peter