Outcalling to use specifc line based on mailbox

[michaeltw]

Hi, does anyone know a way to have Outcalling setup to dial out on a specific line depending on the mailbox?

Basically we have 3 different incoming lines that go to 3 different mailboxes. Right now outcalling is setup and will call out from Line 4 to a single cellphone. But sometimes when the call goes through to the cellphone, they don't hear the message and don't know which mailbox needs to be checked. But if we could isolate each mailbox to a differnt outgoing line, we can use caller-id on the cellphone and know exactly which mailbox is calling?

Any ideas? I have played around witht trying to set the outgoing line using the line access code, but it doesn't seem to work for me - I may just be using the wrong codes?

I'm pretty much a novice and may be going about this entirely wrong, so any help or suggestions would be greatly appreciated.

Thanks!

 

[TouchToneTommy]

Instead of "9*" and the outcalling number, use "8XX*" where XX is the 2-digit line number (01 for line 1, 02 for line 2, etc.)

Which voice mail are you using? We're still using Partner Mail at our office, and when I get outcalled and prompted to enter my extension number, I can just press #. I don't think you can do that with Partner Messaging, however.

 

[michaeltw]

Thanks, we're using Partner Messaging.

I had tried the 8XX thing before, but if you're suggesting it, I'm sure I had been doing something wrong there. I'll play around with it some more. I've done all the outcalling programming using the Messaging software app, would it be better to just do it through the phone directly?

Thanks again.

 

[TouchToneTommy]

Should work either way. If you're using the GUI, remember that "," is used for the pause instead of "*".

From the phone, "*" is used for pause. In the GUI, it will actually dial a *

 

[Majestic4]

As TT said, and he was very intuitive to think about the 8 and the line number. This would allow you to select on a given co line if it was not busy. The VM will try later when the line is free. The crazy part with the Partner messaging is that you need to listen to the whole message or it will call you back.

Don't use DND or call forwarding if a Partner Messaging is set up for out calling. You can- but it's most important that the user knows the difference between with the two features when activated.

Three lines with a messaging doesn't sound exactly right?

 

[Majestic4]

Another suggestion would be to Use line ownership to the three lines or mailboxes in use. It's based on traffic and calls to make it work. Are you using Centrex? A three line hunt group will not make this work if you get 30 calls a day.

 

[michaeltw]

Thanks again TouchToneTommy, it may have been the * vs , thing that caused my initial testing to fail.

It's working great now!