outcalling problems

[cycochris]

Here'e what I'm working on.
Legend 7.0 and MLM 007(2 port)in slot 4.
Ports 1 and 2 are ext 26 and 767
767 has ARS 3, No rest., and trk to trk trnsfer.
767 is allowed to dial the prefixes of the numbers of the phones to be dialed.

The mailbox is set to cos 9.

In the mailbox I turned outcalling ON.
I put the numbers in 1. 9*####### (we have 7 digit dialing)

Funny thing is...outcalling is working on the other extensions.

I deleted the mailbox and readded it. COS 9.

Any ideas?

Thanks in Advance.

 

[ken1713]

Is system set up for key or pooled? If keyed you may need to go in and program 767 to select sa button first.

 

[cycochris]

It's in hybrid mode.

 

[ken1713]

How did you get two exts so far apart? Call each ext and see if voice mail answers.

 

[cycochris]

It's a 2 port voicemail in a small system. I guess whoever installed it was planning on adding boards later on. So he programmed that port to not be in the middle of the extensions. But, I dont know, I'm just speculating.

 

[ken1713]

If you have a laptop with spm on it print out the exts in the voice mail and check the restrictions.

 

[cycochris]

I did a print and there are no restrictions. ARS is set to 3 and trunk to trunk is enabled.

 

[TouchToneTommy]

Chris - do you know how to use the monitor function? If so, do a trace on 767, see what it does with a mailbox that outcalls properly, then with the trouble mailbox.
See if it even attempts to dial the number, and if so, what it is dialing.

 

[cycochris]

I've never used the monitor function, but I think I know how it works. I'm going there first thing in the morning. I'll post what I find out.

 

[cycochris]

I listened with my buttset as it was dialing and it would get fast busy after the last digit was dialed. I changed the Auto Line Select to a diferent line and removed the 9 and pause from the number that was being dialed. That worked.

But I don't know why it gets fast busy when it dials out on line 4.

On a side but maybe related note. Over the last two or three days the AA will pick up on the 1st ring instead of the 4th. It's intermittent and will happen when no one is there at all.
Also, the phones will occasionally "die". Meaning they lose their lights and display for 5 - 20 seconds, then they will come back on their own. It is not localised to either board of extensions.

I'm starting to think the processor is on the blink.

 

[SYQUEST]

It could also be a power supply about to fail. You might check the Error Log in Maintenance for any alarms that could be an indicator.

The power supplies have test points on the front to measure voltage, if you are so inclined.

Make sure everything is seated properly in the carrier.

Hope this helps!

....JIM....

 

[cycochris]

I'm revisiting this problem because it started doing it again.

Here's where their system stands. I built a duplicate system to theirs in my office. I took their oldest translation and made the appropriate changes to bring it up to date. It worked perfectly. I took the whole system to their office and replaced it.

It worked perfectly for a month or so and suddenly extension 47 stopped outcalling. Only ext 47. The other extensions work as expected.

If I default the system and reload the translation it will work for a few weeks then Ext 47 stops working.

I don't get it.

 

[SYQUEST]

So all the cabinets and modules have been replaced, nothing reused?

I would treat it as new. Swap the set with another or change the port to a different one and see if the trouble reoccurs. Also check the wiring.

Is the system properly GROUNDED and BONDED?

....JIM....

 

[merlinman]

Let me get this straight, You are saying that Extension 47, a MAILBOX, is no longer outcalling until and unless you replace the translations in the LEGEND?

Let me know if I am understanding this correctly.

 

[cycochris]

Yeah. Strange. When ext. 27 recieves a call it works perfectly.
When someone leaves a message for ext. 47 the outcalling no longer works. Here is what I witnessed yesterday.
I double checked my settings which are as follows.
-Line 4 is in pool 70 by it self. I made sure the ALS on ext. 767(which is the outcalling port) was set for the pool button.
-I put in my cell number as 9*#######

I put my buttset on the line and listened as it tried to dial.
It grabbed the line, paused, then dialed my 7 digit cellphone number. There was a pause of a couple of seconds. It dialed another 3 digits. At that time, it got a busy signal, yet the voicemail started playing the message saying there is a message.

It's really hard to put it into words, so pardon me if this is scatter-brained.

I would like to note that yesterday I defaulted the system and reloaded my GOOD translation, and it did NOT fix the problem.

 

[TouchToneTommy]

If the outcalling port select pool 70 first, how does it handle MW lights? Perhaps extensions in VMI groups automatically override ALS settings, like in Partner world?

 

[cycochris]

What should that port be set to? What you said makes sense, because I changed the ALS to grab a different line, but then the MWL stopped working. Nevertheless, the outcalling result was the same. It didn't work. That also screwed up the outcalling on the working extensions. I changed it back.

 

[SYQUEST]

Sorry, my response doesn't apply here. I misread the post.

 

[2BAvoice]

Have I misread this, or have you programmed the mail extension to be on a line(or pool) through als, and then also had it dial 9 for outcalling? Are you required to dial a 9 on your lines? ALS shoud be intercom first if you use a 9, right?

 

[cycochris]

I found the problem. I should be fired for something so silly.
I found out that the number you put in for the outcalling had to be followed by a #. If the # isn't there the voicemail sits and waits for more digits.
The prompted instruction doesn't say that, but it is useful information.