Outcalling in VMail 4.0.20 not working?!?!?!?

[memphistim]

All,

I am having a strange issue with getting Cascaded Outcalling to work in the 4.0.20 release of VMail with the IP406v2 running 4.0.10 software using an ISDN PRI.

I am using an LD number with the 91 as part of the dial sequence in the mailbox settings, have it turned on for ALL new msgs and have it being used ALL day. I am using the first option Desk to put my LD number for notification and have made sure to enable the number (#) and turn on outcalling (option 9) when setting it up.

I have it setup exactly as I did for a 4.0.7/4.0.18 customer with a IP406v2 and an ISDN PRI that is working fine...but the 4.0.20 version isn't dialing out...I cannot see anything come across the SSA application and my Monitor shows the following:

413927295mS CMExtnRx: v=RAS, p1=0
CMSetup
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
BC: CMTC=Speech CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
IE CMIECallingPartyName (110) INVITE
413927295mS CMTARGET: 0.1917.0 230 RAS.0: LOOKUP CALL ROUTE: type=100 called_party= sub= calling= in=0 complete=0
413927295mS CMTARGET: SKIP INCOMING CALL ROUTE
413927296mS CMTARGET: 0.1917.0 230 RAS.0: ADD TARGET (N): number= type=100 depth=1 nobar=1 setorig=1
413927297mS CMExtnTx: v=RAS, p1=0
CMSetupAck
Line: type=RAS 1 Call: lid=0 id=1008 in=0
BChan: slot=6 chan=8
413927300mS CD: CALL: 0.1917.0 State=0 Cut=1 Music=3.0 Aend="VoiceMail" (6.8) Bend="" [] (0.0) CalledNum= () CallingNum= (INVITE) Internal=1 Time=10 AState=9
413927303mS VMAIL: VMMESSAGE Transfer request [DIAL:918622223588@OUTBOUND ALERT]
413927303mS CMExtnRx: v=RAS, p1=0
CMInformation
Line: type=NoLine 0 Call: lid=0 id=-1 in=0
Called[918622223588] Type=Default (100) Reason=CMDRdirect SndComp Calling[OUTBOUND ALERT] Type=Default Plan=Default
IE CMIECallingPartyName (110) OUTBOUND ALERT
413927304mS CMTARGET: 0.1917.0 230 RAS.0: LOOKUP CALL ROUTE: type=111 called_party=918622223588 sub= calling=OUTBOUND ALERT in=0 complete=1
413927304mS CMTARGET: SKIP INCOMING CALL ROUTE
413927304mS CMTARGET: 0.1917.0 230 RAS.0: ADD TARGET (N): number=918622223588 type=111 depth=1 nobar=1 setorig=1
413927305mS CMTARGET: 0.1917.0 230 RAS.0: FoundKnownSystemTargets 918622223588
413927305mS CMTARGET: 0.1917.0 230 RAS.0: SYS SC: 918622223588 2 18622223588 sc=type=31 code=9N, num=N callinfop->sending_complete=1 secondary_dialtone=
413927306mS CMARS: CMARSHandler::FindActiveARSByGroupID GroupID=50
413927306mS CMARS: CMARShandler::MakeCallTarget - Called Number: 18622223588
413927307mS CMTARGET: 0.1917.0 230 RAS.0: CancelTimer CMTCDialToneTimeout
413927307mS CMTARGET: 0.1917.0 230 RAS.0: INITIAL TARGETING SUCCEEDED
413927307mS CMTARGET: 0.1917.0 230 RAS.0: GetNoAnswerTimer:25
413927308mS CMExtnTx: v=RAS, p1=0
CMProceeding
Line: type=RAS 1 Call: lid=0 id=1008 in=0
BChan: slot=6 chan=8
413927310mS CMTARGET: TargetOnProgress: res: 1
413927310mS CMTARGET: 0.1917.0 230 RAS.0: CancelTimer CMTCNoAnswerTimeout
413927310mS CMARS: FORM: Main - Received Number: 18622223588
413927311mS CMARS: FOUND A SHORT CODE - short_code: 1N; - Tel: 1N - Called_Party: 18622223588 - Line Group Id: 1
413927311mS CMARS: CMARSHandler::FindActiveARSByGroupID GroupID=1
413927317mS CMARS: FOUND LINE - Line Id: 1 - using line group id: 1 - Called Number: 18622223588 - Calling Number: OUTBOUND ALERT
413927318mS CMARS: SEND Setup TO LINE
413927318mS PRN: Setting configured voice gain for ch 6.
413927318mS CMLineTx: v=1
CMSetup
Line: type=Q931Line 1 Call: lid=0 id=1920 in=0
Called[18622223588] Type=Unknown (0) Reason=CMDRdirect
BC: CMTC=3K1Audio CMTM=Circuit CMTR=64 CMST=Default CMU1=ULaw
BChan: slot=0 chan=6
Locale: enu
413927324mS CD: CALL: 0.1917.0 State=0 Cut=3 Music=0.0 Aend="VoiceMail" (6.8) Bend="" [Line 1] (0.0) CalledNum=18622223588 () CallingNum=OUTBOUND ALERT (INVITE) Internal=1 Time=34 AState=8
413927337mS CMLineRx: v=1
CMProceeding
Line: type=Q931Line 1 Call: lid=0 id=1920 in=0
BChan: slot=0 chan=6
413927338mS CMARS: LINE ep Received: CMProceeding - child->state = CMCSOffering - ARS Call State = CMCSOverlapRecv
413927338mS CMTARGET: TargetOnProgress: res: 1
413927338mS CMARS: LINE IS NOW THE B END OF THE CALL - CMARSEndpoint::RequestEnd()
413927338mS CMARS: CMARSEndpoint::CallLost(cause=124) - Address: 0.1919.0 230 ARS for Main - Call State: CMCSOverlapRecv
413927339mS CMARS: ~CMARSEndpoint() - Address: fedffe24
413927342mS CD: CALL: 0.1917.0 State=1 Cut=3 Music=0.0 Aend="VoiceMail" (6.8) Bend="Line 1" [Line 1] (2.7) CalledNum=18622223588 () CallingNum=OUTBOUND ALERT (INVITE) Internal=0 Time=53 AState=8
413927343mS CMMap: PCG::MapBChan pcp[9]b1r0 cp_b feec4892 other_cp_b 0 type CGTypeSimple
413927344mS CMMap: PCG::MapBChan pcp[64]b1r0 cp_b fee9ac8a other_cp_b feec4892 type CGTypeSimple
413927344mS CMMap: a=6.8 b=2.7 M1
413927432mS RES: Tue 30/10/2007 07:56:18 FreeMem=48199780(15) CMMsg=5 (6) Buff=100 619 499 1045 5 Links=1828
413927437mS CMLineRx: v=1
CMReleaseComp
Line: type=Q931Line 1 Call: lid=0 id=1920 in=0
BChan: slot=0 chan=6
Cause=1, Unallocated (unassigned) number
413927441mS CMLOGGING: CALL:2007/10/3007:56,00:00:00,000,OUTBOUNDALERT,O,18622223588,918622223588,INVITE,,,0,,""n/a,0
413927442mS CD: CALL: 0.1917.0 State=3 Cut=1 Music=0.0 Aend="VoiceMail" (6.8) Bend="Line 1" [Line 1] (2.7) CalledNum=18622223588 () CallingNum=OUTBOUND ALERT (INVITE) Internal=0 Time=152 AState=8
413927442mS CD: CALL: 0.1917.0 Deleted
413927443mS CMExtnTx: v=RAS, p1=0
CMReleaseComp
Line: type=RAS 1 Call: lid=0 id=1008 in=0
BChan: slot=6 chan=8
Cause=1, Unallocated (unassigned) number
413927444mS VMAIL: SESS 1000000c: CMD=2 Mailbox= Access=1 !Internal!=? Calling_party_number= targeted_party_number= Called_party_number= Display=
413927444mS VMAIL: SESS 1000000c: END Transmit=0 Discards=1 Recv=0 SeqErrs=0 Empty=0 Purges=0
413927444mS CMMap: a=6.8 b=0.0 T0
413927446mS CMTARGET: 0.1917.0 -1 BaseEP: ~CMTargetHandler
413927446mS CMExtnTx: v=RAS, p1=0
CMReleaseComp
Line: type=RAS 1 Call: lid=0 id=1008 in=0
BChan: slot=6 chan=8
Cause=1, Unallocated (unassigned) number
413927450mS CMMap: PCG::UnmapBChan pcp[9]b1r0 cp_b feec4892 other_cp_b fee9ac8a
413927450mS CMMap: a=2.7 b=6.8 M0
413927451mS CMMap: PCG::UnmapBChan pcp[64]b1r0 cp_b fee9ac8a other_cp_b 0

 

[Telecomboy]

Make sure the user hasn't accidentally changed the times in their mailbox. I had this happen a week ago. The way it is programmed seemed to be backwards too. Go in and actually listen to the times it is set for in their mailbox.