Outcalling and Paging

[pyberkley]

I have two problems:

I have programmed outrcalling for messages arriving into a certain voicemail box. The extension has been set to out call too. The allowed numbers I programmed months ago worked and two of them needed to be changed. I went into the system programming, #406, #408 and programmed the new numbers. For some reason the new numbers appear, but the system still calls the old numbers.

Any suggestions? I reset the system and reprogrammed it with no success.

Also, our phone paging system does not work. I programmed Group Calling, Group 1 to be assigned and it worked briefly but the system keeps resetting the ASSIGNED to NOT ASSIGNED.

Thanks,
Peter

 

[TouchToneTommy]

Outcalling is accomplished in the Voicemail, not the switch. So log into the mailbox, and press 6 for outcalling, press 4 to enter the outcalling number, and follow the prompts from there. Remember to start the outcalling number with "9*" to allow the voice mail to seize outside dial tone.

If you have put your extensions into calling group 1, vix #502-1-XX-1, and they later revert to unassigned, perhaps the memory battery is dead and you are experiencing power failures?

 

[itpphoneguy]

Hi pyberkley,
Also, save your changes to manual backup. Perhaps you are performing a restore?
-Chris