Outbound Transfers on PRI from Flash

[jerryreeve]

I have a customer that has CCR Tree 1 Opt 6 outbound transfer to an off site customer service site. This is working intermittently (of course) and now appears to be locked out entirely. Am getting recording of (one moment please,,,The line or line pool needed for this call is busy please try again later) and return to CCR Menu.

Details:
MICS 5.0
Services--Route 009
PRI-A
Public
Destination code 9A
Normal schedule
Absorb 1
Flash 2.1.00
CCR Tree 1
Option 6
Phone 9P1800NNXXXXXPPPPXXXX
Line 11, 10, 1
also tried Pool 11, and 1

Also set up and tried Phone 1800NNXXXXXPPPPXXX
Line 11
This setup had been working for a while intermittently.
Also have Feat 9 8 3 opt 5 set for 4 (max allowed)

Any suggestions would be appreciated on How to get these off prem transfers going would be appreciated.
JerryReeve
Communications Systems Int'l
com-sys.com

 

[jerryreeve]

OK Got this thing going, there were two problems. first was that I had to use a pool within the real pools but not active ie no lines assigned (I used pool 6) and second I could not have a pause after the 9 on the phone number dialed.

"I learn eventually it just takes some outside influence"
JerryReeve
Communications Systems Int'l
com-sys.com