Outbound Message Transfer - routing information

[dalew123]

I have a newly installed Notel system with Call Pilot 100/150 installed with the newest software. I haven't been able to get the outbound transfer to work. When the call is transfered a new line blinks on for a second then disconnects and the caller hears "the rounting information configured for this call is not valid". The transfer works if I access the voicemail box from an extension on the system, but not from an external call. Any thoughts on why this might be?

Cheers.

 

[senk1s]

do u have 100 or 150?
is the MICS version 6.1 MR? or is it a CICS

what kind of lines are there in teh system?

is there any remote restriction filters turned ON?

 

[Tom2129]

did you ever get this to work? Having the same problem to day on an 0x32 w/6.1 and CP150. Using pots lines, you can see the specified line be accessed, then the routing information message kicks in.
Thanks
Tom

 

[BagsNYC]

Sounds like you guys have restrictions on your outbound transfer capabilities.