outbound local calls drop after 2 min or so

[t3k123]

thread851-1104034

We have a 1 cluster 4 server 4.13srs8a CM

Having an issue with only one of my remote sites having outbound local calls drop after 2 min on both PRI's on 2 different local routers, LD calling is ok all the time. My user gets a beep when the local call drops, my debug shows 'normal call clearing'. Carrier saying its not them but looks like its them to me. Any input would be helpful.

 

[whykap]

Where is the disconect coming from before you get the normal call clearing? the call manager or the provider side?
Start there.

 

[loucanick]

debug isdn q931 on that gateway should tell you where the disconnect is originating..

 

[t3k123]

Here is the debug: can you tell me who is disconnecting first,calling party or called party ?

Apr 7 11:25:04.068: ISDN Se0/3/0:23 Q931: TX -> SETUP pd = 8 callref = 0x0009
Bearer Capability i = 0x8090A2
Standard = CCITT
Transfer Capability = Speech
Transfer Mode = Circuit
Transfer Rate = 64 kbit/s
Channel ID i = 0xA98397
Exclusive, Channel 23
Calling Party Number i = 0x2181, '212xxxxxx'
Plan:ISDN, Type:National
Called Party Number i = 0xA1, '1917xxxxxx'
Plan:ISDN, Type:National
Apr 7 11:25:04.176: ISDN Se0/3/0:23 Q931: RX <- CALL_PROC pd = 8 callref = 0x8009
Channel ID i = 0xA98397
Exclusive, Channel 23
Apr 7 11:25:09.176: ISDN Se0/3/0:23 Q931: RX <- ALERTING pd = 8 callref = 0x8009
Progress Ind i = 0x8088 - In-band info or appropriate now available
Apr 7 11:25:11.876: ISDN Se0/3/0:23 Q931: RX <- CONNECT pd = 8 callref = 0x8009
Apr 7 11:25:11.900: ISDN Se0/3/0:23 Q931: TX -> CONNECT_ACK pd = 8 callref = 0x0009


Apr 7 11:32:02.569: ISDN Se0/3/0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x0009
Cause i = 0x8090 - Normal call clearing
Apr 7 11:32:02.825: ISDN Se0/3/0:23 Q931: RX <- RELEASE pd = 8 callref = 0x8009
Apr 7 11:32:02.877: ISDN Se0/3/0:23 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x0009

 

[whykap]

The call manager or router is sending the disco:
Apr 7 11:32:02.569: ISDN Se0/3/0:23 Q931: TX -> DISCONNECT pd = 8 callref = 0x0009
Cause i = 0x8090 - Normal call clearing


Almost seems that they hang up the call on your end. Are you having any crc errors?

 

[t3k123]

No errors at all.. it does look like a normal phone call that my guys just hangs up on. I have my network guys taking a look at this but from a CM perspective everything looks normal. I will post resolve as soon as I get it.Thx for all the help !

 

[t3k123]

Latest update:
My guys are now saying its only happening on 2 7960s not on all the phones.
I have sent out 2 new phones and will see what the users experience with their local calls. Sounds like a goose chase..

 

[texasnas]

This happens to me alot at one of our sites. But they were using Simens digital and forwarding digits to local.