Outbound Calls with Area Code

[larmi]

Hello
I would like it to be required that everyone dial 9-1-(area code)-(number). Users are getting confused as to what is local, and what is long distance... If we can get it so that no matter what number they dial, it's the same format every number, it could reduce in trouble calls to us. Is this an easy thing to do in the switch? CM Site Administration 6.0

 

[4merAvaya]

You will still need a list of which exchanges (NXXs) require a digit '1' for toll calls. You will need to create some new Route Patterns that will delete the Area Code (NPA) and the digit '1' if the carrier doesn't want them.

In your ARS Analysis table you will need to add your Home Area Code (if it doesn't already exist).

Be prepared to make test calls after your changes are made and use the 'list trace' commands to make sure that you are sending the correct digits to the carrier.

Kevin

 

[ZeroZeroOne]

It is reasonably easy to program. Here are the basic steps to get you started.

display dialplan analysis                                       Page   1 of  12
                             DIAL PLAN ANALYSIS TABLE
                                   Location: all            Percent Full: 18

    Dialed   Total  Call     Dialed   Total  Call     Dialed   Total  Call
    String   Length Type     String   Length Type     String   Length Type
   0           1   attd
   1           6   ext
   2           6   ext
   3           6   ext
   5           7   ext
   [b]9           1   fac[/b]

display feature-access-codes                                    Page   1 of  10
                               FEATURE ACCESS CODE (FAC)
         Abbreviated Dialing List1 Access Code: *01
         Abbreviated Dialing List2 Access Code: *02
         Abbreviated Dialing List3 Access Code: *03
Abbreviated Dial - Prgm Group List Access Code: *04
                      Announcement Access Code: *05
                       Answer Back Access Code: *06

      Auto Alternate Routing (AAR) Access Code: *99
    [b]Auto Route Selection (ARS) - Access Code 1: 9[/b]     Access Code 2:

list ars analysis location 1                                           Page   4

                           ARS DIGIT ANALYSIS REPORT

                            Location:  1

               Dialed            Total        Route    Call      Node    ANI
               String          Min    Max    Pattern   Type     Number   Req

         1212                   11     11     p14      fnpa               n
         1213                   11     11     p14      fnpa               n
         1214                   11     11     p14      fnpa               n

In this example, the route pattern utilizes the Partition Routing Table, but you will use your routes for local or long distance. Basically, change your existing dial strings to include a leading "1".

display route-pattern 16                                        Page   1 of   3
                    Pattern Number: 16     Pattern Name: Local (Loc1)
                             SCCAN? n     Secure SIP? n
    Grp FRL NPA Pfx Hop Toll No.  Inserted                             DCS/ IXC
    No          Mrk Lmt List Del  Digits                               QSIG
                             Dgts                                      Intw
 [b]1: 11   5  200  1                                                      n[/b][u][/u]   user

This part may be a bit tricky since the route will depend on the trunk group and what is required by the carrier. You'll have to check the PFX MRK and DEL Digits to compare to what you need to send for local. Will the carrier accept 10 or 11-digit dialing for local calls?
You can check

http://www.nanpa.com/enas/npaDialingPlansReport.do

to see if you confirm sending 7-digits, or 10-digits.