Outbound calls becomes not ready.

[Mooselite04]

Hi,

We did an upgrade from CS1000 5.5 to 7.5. The agents now when they do an outbound calls they become not ready which is affecting there stat for not being ready. Before the agent when they do an outbound call they would go on something like busy or something like that. I can't remember on what they were on but it was not on not ready. If someone could help. Thanks

 

[jaxuser]

What call center software are you using, AACC or basic ACD?

 

[Mooselite04]

It would be contact center 7.0 they have.

 

[bigindian65]

Could try checking Answer By Placing DN Call on Hold in Configuration- Call Presentation on CC to see if it helps?

Mato' Was'aka