outbound Caller ID on non-DID DN

[new2nortel2]

Hi,

I've set up non-DID DNs to a station and the outbound caller ID is incorrect. It is sending the correct area code, prefix and the last 4 digits of the non-DID DN which of course is resulting in a telephone number belonging to someone else if it is active in the local CO.

Can this be changed to send a fixed Caller ID? for example, can the outbound caller ID of a few non-DID DN's on an analog 500 TN or the second line of a M3903 be changed to a specifc telephone number: xxx-xxx-8400 so that called parties can return the calls to a real DID?

Thank you for your help.

 

[Funk49]

If the extension range doesn't match the last digit of the HLCL or if your extension numbering doesn't match the DID digits coming in, or if it were a NON-DID extension and you wanted to push out the main telephone number it would look like this to push out Caller ID (333)-123-4567,but you would to have an individual CLID for every number if this were for DID numbers versus main telephone number.

ENTRY 51 
  HNTN 333  (Area Code)
  ESA_HLCL
  ESA_INHN NO
  ESA_APDN YES
  HLCL 1234567
  DIDN NO (DID set to NO so there is nothing added after the HLCL entry)
  HLOC
  LSC
  CLASS_FMT DN

End result (333) 123-4567

Then assign the CLID to the extension;

KEY  00 SCR 70001 (non DID) 51     MARP
        CPND
          NAME Example of CLID Entry 51
          XPLN 15
          DISPLAY_FMT FIRST,LAST

End result (333) 123-4567

 

[new2nortel2]

thank you for this!... what load do I enter the ENTRY 51?

now to confirm I understand... I'll need to build an individual ENTRY for each non-DID DN that corresponds to the desired Caller ID that should go out.

for example... for non-DID DN 2400 showing an outbound caller ID of 800-123-4567:

LD xx
ENTRY 51
HNTN 800
ESA_HLCL
ESA_INHN NO
ESA_APDN YES
HLCL 1234567
DIDN NO
HLOC
LSC
CLASS_FMT DN

****

LD 20
CHG
3903
TN
52 0 1 1
KEY 00 NUL

CHG
3903
TN
52 0 1 1
KEY 00 SCR 2400 51 MARP
CPND
NAME Example of CLID Entry 51
XPLN 15
DISPLAY_FMT FIRST,LAST

then ... for non-DID DN 2401 showing an outbound caller ID of 800-555-1212:

LD xx
ENTRY 52
HNTN 800
ESA_HLCL
ESA_INHN NO
ESA_APDN YES
HLCL 5551212
DIDN NO
HLOC
LSC
CLASS_FMT DN

****

LD 20
CHG
3903
TN
52 0 1 2
KEY 00 NUL

CHG
3903
TN
52 0 1 2
KEY 00 SCR 2401 51 MARP
CPND
NAME Example of CLID Entry 52
XPLN 15
DISPLAY_FMT FIRST,LAST

Thank you for your patience as this ENTRY is new to me!

 

[Funk49]

Yea, you got it and no problem, I've used this site for plenty of help.

You can use the same CLID entry for multiple non-DID extensions.
We have hundreds of TNs that use the same CLID (main telephone number).
Sometimes even a DID user will not want their DID displayed and will opt for the Departments DID number to be displayed on their outgoing calls (a doctor for example).
CLID entry 51 was just an example obviously, you can modify and assign any CLID number 0 - 255.
Print CLID entries in LD 21 and Change in LD 15.

To change the CLID entry:

LD 15
REQ: chg
TYPE: net
TYPE NET_DATA
CUST 0
OPT
AC2
FNP
CLID yes
SIZE
INTL
ENTRY xx