Outbound Caller ID for ACD group

[KenMeans]

I have a customer that is using A Octel with 2616 ports. When the Octel make a outbound call id is sending the number listed as the number for the trunk group (xxx-xxx-xxxx) and not the number listed as the ACD group.


Any way to change that to use the ACD number ?

Thanks



Ken Means

http://www.tel-is.com

"I find that the harder I work, the more luck I seem to have."
- Thomas Jefferson (1743-1826)

 

[yyrkroon]

What clid table are those Octel ports assigned to? apply the correct clid table to those port should fix your problem

 

[sstarkov]

Hi.

Use Flexible CLID Manipulation Table feature for CS1000 SW rel 7.X