outbound call routing 1

[jeepguy267]

IPO small office with 2 businesses on the system. When users from business A dial 9 they go out on trunk group 1, when users from Business B dial 9 they go out on trunk group 2. They each have their own dialtone and separate phone bills. The shared conference room would get 2 pool buttons labeled A and B, here you would manually select your pool pior to dialing.

Can we emulate this in the IPO? or maybe come close?

 

[Morrack]

Sure, you'll have to enter user shortcodes for half the users dictating how they are to dial out. The common system shortcode of 9/./SecondaryDialTone is fine, then add your dialout shortcodes (copy them exactly from the system ones) to all the users in company B, changing the line group they dial out on. The system shortcodes should indicate the line group for company A.

Sample system shortcode:

SC: [9]N;
TN: N
LG: 1
F: Dial

Comparable user shortcode for company B user:

SC: [9]N;
TN: N
LG: 2
F: Dial

Peter Sherwood

 

[kristiandg]

Also, "Restrictions" are just like user short codes, in that they can be considered a template applied to many phones at once. What I would do is use these short codes, but create two "Restriction" groups, one labeled TENANT 1 and one labeled TENANT 2.

Create the necessary short codes in each of the restriction tables, then apply that restriction table to each user. That way, you can assign the users to a tenant, and any changes you want to make, simply change the restriction for the appropriate tenant. You can then change them all at once. If you need to create LOCAL, LD, INT'l, etc restrictions, simply create two of each (for tenants A & B).

I believe RESTRICTIONS require 2.1 or newer software.

Hope this helps...

Kris G.

 

[Morrack]

Verrrryyyy cool, Kris. Never thought of that one - you get a star and a well deserved one

Peter

 

[kristiandg]

Thanks. You really should see what we've done w/ the Restrictions and such. I've spent a lot of time trying to make it act like a Definity as much as possible, simply because we initially started deploying s8100 systems last year, then switched due to cost.

That thing (now that its stable), is so flexible, its allowed us to do some really cool stuff.


Kris

 

[jeepguy267]

I know you will get a lot of people looking for that database. Yahoo Groups has an ip office group and they have a feature that will allow you to post files for other users to download. I, for one, would love to see what you have been able to put together, but also know the one time I offered a document I got 10 emails a day for 2 weeks.

By the way... your posts are super helpful and I would recomend to other users that we all try to post and not just read, it makes the site work that much better

 

[Morrack]

I've seen the Yahoo group, but 2 forums seems to be all I have time to keep up on so I haven't waded in there. Kris if you don't mind would you also post the default database at

http://www.pbxtech.info

You can attach a file to any post there - just stick it in the IP Office forum. I personally would LOVE to take a look at what you've done. BTW I go by Cephas on that forum.

Thanks,

Peter

 

[kristiandg]

Someone offered to post the file for me two days ago, now that entry, plus my previous entry are gone. What happened to them? I didn't have time to get the e-mail addy.

Kris

 

[jeepguy267]

That was me. the email address is my handle for this group "at yahoo dot com." Wonder what that was about.

 

[kristiandg]

Just sent it.

 

[Morrack]

It was censored. We're not allowed to give out email addresses on this forum.

 

[jeepguy267]

I just posted them in the ipoffice forum in yahoo groups there is a folder called tek-tips