OUT OF SERVICE 1

[gbon851]

I have a Mitel 3300 CX Controller and 5330 IP Phones. I set up a new phone and extension at 142. Everything works fine except when I hit *142 to get directly into the voice mail. I get the message OUT OF SERVICE. Any idea what's wrong?

 

[kwbMitel]

You forgot to reroute *142 to voicemail?

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What's most important is that you realise ... There is no spoon.

 

[gbon851]

Something is still not right. I got the extension to ring. I get message "*142 RINGING" but it doesn't transfer you to voicemail.

 

[LoopyLou]

Internal voicemail? Was the voicemail working before with other sets? The first time you setup the embedded voicemail you require either that you start and stop the MV services or do a reboot.

The single biggest problem with communications is the illusion that it has taken place.

 

[gbon851]

Voicemail was working on other set. I was just setting up a new phone and extension.

 

[gbon851]

Can someone be more specific about how to reroute *142 to voicemail? I must be doing something wrong.

 

[kwbMitel]

Assuming the following:

You've created ext 142 and Voicemail 142
You've created *142 in the system for "Quick Dial" to VM
You have not set the routing using the Call Rerouting form for *142 to direct *142 to VM.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[gbon851]

Thanks, I didn't go down far enough in the Call Routing table to see * extensions. I found *142 and set it to all 2's so it matches the other extensions and it works fine know. Thanks.