Out of Office Assistant rules

[Kelanen]

We are having a problem with the Out of Office Assistant rules inside Outlook 97 using Exchange Server 5.5 sp3.

The Assistant sends the appropriate message back just fine, and forwards it onto internal recipients correctly, if requested, and until now that has been the limit of the requirement since remote users all dial-in from their laptops for their mail anyway, and so don't use it.

We now have a user who needs to be able to forward his mail to an external account, but this never happens. It sends the autoresponse normally, but never sends out the mail. It does not appear to matter whether or not the destination address is a POP3 account or webmail.

Any ideas?
Jonathan Challis
IT Manager

http://www.cambridgelifesciences.co.uk

 

[KeyTech]

I have had this problem before, and figured out that
it is only an internal operation that runs on the local
server(s). There is no way, (at least that I have found)
to do this....sorry I couldn't help! Jay~

If its broken, just leave it and hope someone else fixs it!
~KeyTech

 

[KeyTech]

Kelanen, guess what! I just figured out how to do it!!
It has to be set on the server, you have to allow auto
forwarding to an external account in MS Exchange Server,
presuming thats what you are using, if not, there is some
setting that you have to change on the server!!
Jay~

If its broken, just leave it and hope someone else fixs it!
~KeyTech

 

[Kelanen]

Thanks Jay - that looks hopeful.

Yes we're using Exchange 5.5, SP3

How did you specify that - by mailbox or for the whole server?

I've consulted the help files, but as usual they're worse than useless, and I can't see it on the permissions pages... Jonathan Challis
IT Manager

 

[ash2000in]

Hi Kelanen,
It seems that you need to forward all the mails of a particular user to an external email adress. You can do this by trying the following steps :
1. Create a new"Custom Recepient" where you will type in the email address of the destination (where the mails are to be forwarded);

2. Type in all the necessary details when prompted for;

3. Double-Click on the local mailbox of that user and go to "Delivery Options"

4. Select "Alternate recepient" and select the name of that user from the list >> but the one that was created as "Custom Recepient"(which shows a globe in front of the name).

5. Apply the properties and then try sending a mail.
------
Hope this answers your question.

-ashish (ash2000in@usa.net)

 

[majmojo]

In Exchange Admin, go to Configuration, Connections, IMS and Properties.
On the Internet Mail tab, click Advanced Options. You will see some Check Boxes for Disabling/Enabling Out of Office Replies and Automatic Replies to the internet.
Is this what you are looking for???

mojo
Everybody is somebody else's weirdo. -dilbert

 

[Kelanen]

Thanks Mojo

That was it - a tick box in the depths of Exchange.... Jonathan Challis
IT Manager

 

[HenryHHO]

I ran into a similar problem previously with forwarding email to an external address with Inbox Assistant rules. After digging around I found the solution. I recently installed Exchange 2000 and attempted to enable forwarding to external addresses once again. However, with all the changes to Exchange 2000 I cannot find where/how to provide the same permission. I'm stumped.

Any insight will be most appreciated.

Henry