OTM Traffic Analysis

[stuarthart]

Hi,

I am trying to set up traffic analysis on out OTM for Meridian. I have traffic analysis running in the data collection window...however i am not seeing any traffic...only CDR.

When I run reports from the traffic analysis module it does not show any data. Any suggestions would be greatly appreciated.

Basically I am after reports showing how quick calls are answered and amount of calls coming into certain extensions.

 

[worldwidedialtone]

Be sure your TTY port has TFC and not open for another use. OTM has to be running with scheduler open. If that tty port is logged into the switch for another use like line item entry it will prevent your traffic from running when scheduled. Below is example for traffic analysis for trunks, hope it helps with your needs.

OTM TRAFFIC ANALYSIS
SITE CLICK
TELEMANAGEMENT
CLICK TRAFFIC ANALYSIS
MAINTENANCE
TRAFFIC DATA COLLECTION
SELECT SET UP PBX FOR TRAFFIC
OK
BACK TO MAINTENENACE
TRAFFIC DATA COLLECTION
CHOOSE SCHEDULE TRAFFIC COLLECTION
CLICK OK
BRINGS UP BOX FOR ADD TASK TO SCHEDULING
“TRAFFIC DATA COLLECTION”
ENTRY INTO “JOB SELCTION” GIVE IT A NAME “ TRAFFIC”
CLICK “OK”
BRING UP SCHEDULER WINDOW THEN
RIGHT CLICK ON TRAFFIC “JOB” GO TO
PROPERTIES SELECT HOURLY FOR INTERVAL
AND START TIME AND DATE IF YOU NEED IT
UNDER STATUS CLICK ENABLE
MINIMIZE SCHEDULER, DO NOT CLOSE IT AS IT NOW HAS TO STAY OPEN
UNTIL YOU HAVE COLLECTED ALL THE TRAFFIC YOU WANT OR YOU CAN
RIGHT CLICK AND DISABLE IN PROPERTIES SCREEN
GO BACK TO TRAFFIC ANALYSIS SCREEN AND CLICK ON MAINTENANCE
FILTER EDITOR
SELECT FILE
OPEN
UNDER FILE NAME CALL FILE “WORKDAY”
CLICK “OK”
SCREEN THIS FILE DOES NOT EXIST, CREATE THE FILE SELECT YES
SCREEN POPS UP WITH A TIME AND DATE CHART
DESCRIPTION “BUSINESS HOURS”
DATE ENTER START DATES AND END DATES FOR COLLECTION OF TRAFFIC
JUST BEFORE CUTOVER AND SAY 1 WEEK AFTER DEPARTURE
SELECT THE LIKE 7:00AM TO 6:00PM OR WHAT EVER THE MAIN WORK
HOURS TRY TO PUT IN 1 HOUR BEFORE START AND AN HOUR AFTER.
CLICK “INCLUDE” FOR DATE AND TIME
DO YOU WANT TO SAVE “YES”
CLOSE FILTER EDITOR
TRAFFIC ANALYSIS SCREEN CLICK REPORTS CLICK CUSTOMER REPORTS
DROP DOWN MENU SELECT TRUNKS, PROFILE CLICK EDIT CUSTOMER
REPORT SCREEN SELECT TRUNK REPORT CLICK EDIT FOR THE PROFILE
TAKE OUT OR UNCLICK TOLL PEG COUNT, INC. ISA STUFF, OUT INC ISA
STUFF,AND ALL TRUNKS BUSY FOR NON PRIORITY USERS
REGULAR ALL TRUNKS BUSY STAYS IN
CLICK CLOSE AND SAVE CHANGES
BACK TO THE CUSTOMER REPORT SCREEN
CLICK EDITOR NOW CLICK “OTHER”
SELECT THE WORKDAY FILTER YOU JUST BUILT, CLICK OK THEN OK
THIS RUNS THE REPORT TO THE SCREEN

UNDER THE TRAFFIC ANALYSIS SCREEN CLICK CUSTOMER REPORTS
UNDER CUSTOMER REPORTS SHOULD BE TRUNKS (DEFAULT SHOWS AT NETWORKS)
CLICK TO SEE THAT THE WORKDAY FILTER IS THERE
CLICK OK
WHEN READY TO PUT ALL INFO TO DISK
THE ZOOM WINDOW, THERE IS AN ENVELOPE , CLICK THAT AND GET AN EXPORT SCREEN
FORMAT DROP DOWN AND SELECT EXCEL 5.0
DESTINATION SELECT DISK FILE CLICK OK
NOW SELEC THE DRIVE TO SEND IT TO
CLICK OK


BE SURE THE TTY PORT FOR OTM HAS TRF IN THE USER LINE OF LD 17



MIKE