OTM for CallPilot

[justadivageek]

Is anyone familiar with Optivity Telephony Manager - OTM, it was sent with the latest version of CallPilot [we have an Option 11c]

Our phones are M3904 and KEY 00 is the main line for our phones with a valid DN for example:
KEY 00 SCR 3### 0

KEY 01 is the rollover line for each phone using a DN from a block of numbers which we do not own the DN for example:
KEY 01 SCR 4### 0

Our old phones were built with a D in lieu of a 0 so that the rollover phone number would not show up on caller ID.

I was trying to make a global change in OTM to allow KEY 01 CLID Entry to change from 0 to D
it shows:

CLID Entry [Numeric or D]
If I try to make the change from 0 to D I get the following error:

Error: Directory Number Failed Validation DN 4### Not In Numbering Plan.

I click OK and get a second error:

No CPND config exists for this number

Any ideas on how to get around this? OTM help is not helpful...

Your assistance would be greatly appreciated!

 

[thattekguy]

Sounds like your OTM has the numbering plan set up, you need to add the 4xxx range as a DID.Look around your customer tab in your OTM site and open number plan tab,see what you have set in there.

 

[justadivageek]

Customer tab? Can't find one. The AT&T installer, installed it and never showed me how to use it. Heck, he never even left the password [figured out it was the same as the local admin]

I have figured out how to download the phones, but can't find a customer tab - any ideas?

OTM Navigator 2.20

File/
Edit/ Delete
View/
Maintenance/ Event Log Viewer
Configuration/ Add System/ System Modem Scripts/ Event
Notifcations/OTM Regional Setting [only shows currency]
Security/ Users/User Group/ User Authentication
Utilities/ Scheduler/ Backup/ Restore/Corporate Directory/ Data Buffering & Access/ Clients
Window / Arrange/ Scheduler
Help

 

[thattekguy]

I think it is in your navigator window, right click on the system..should be under your site, and go to properties and look for the Cust tab there.

 

[justadivageek]

Oh I found the tab by right clicking on the site.
In the Properties for the customer it allows to define a DN, however I have several different choices for DN

Since it is the roll over line, do I choose Attendant Overflow DN?

 

[justadivageek]

I chose regular DN and it seems to work, THANK YOU so much for your help!