Hello everyone,
We have recently moved from MAT to OTM. We have a tenant with a single DN on his 2008 set with three company names on that DN.
In the past, we were able to run reports from MAT that would break down his outgoing calls based on a code that he dials before he dials the actual phone number.
OTM is not doing this. We are only seeing a report for one of the companies, not the other two. He uses this to bill his clients for phone calls he makes (he's an attorney). So, he has a code number for each client.
How can I have OTM generate this ":Access Code Report" like MAT used to. I did not set up this system and just took over.
Thank you for your help!
We have recently moved from MAT to OTM. We have a tenant with a single DN on his 2008 set with three company names on that DN.
In the past, we were able to run reports from MAT that would break down his outgoing calls based on a code that he dials before he dials the actual phone number.
OTM is not doing this. We are only seeing a report for one of the companies, not the other two. He uses this to bill his clients for phone calls he makes (he's an attorney). So, he has a code number for each client.
How can I have OTM generate this ":Access Code Report" like MAT used to. I did not set up this system and just took over.
Thank you for your help!