pistolpete417
IS-IT--Management
I Tried the following steps but can't get the Idenity tab it's greyed out.
Although Nortel does not support the method that you are using (OTM client will function normally and is the supported method), I did find the following "fix" from the Nortel Knowledge Base regarding the error that you are reporting:
1) Reboot the PC and log in using the local admin account. Do not attempt to log into Communication Server 1000 Telephony Manager.
2) Start --> Programs --> Administrative Tools --> Component Services
3) From Component Services expand the following folders --> Computers --> My Computer --> COM+ Applications
4) Right-click and select properties of the OTM Application.
5) Select the Identity tab. Change the radio button from Interactive user to This User. Use the browse button to locate the Local Administrators account and select it. Input and confirm the password. Apply. Okay. Log into Communication Server 1000 Telephony Manager.
Although Nortel does not support the method that you are using (OTM client will function normally and is the supported method), I did find the following "fix" from the Nortel Knowledge Base regarding the error that you are reporting:
1) Reboot the PC and log in using the local admin account. Do not attempt to log into Communication Server 1000 Telephony Manager.
2) Start --> Programs --> Administrative Tools --> Component Services
3) From Component Services expand the following folders --> Computers --> My Computer --> COM+ Applications
4) Right-click and select properties of the OTM Application.
5) Select the Identity tab. Change the radio button from Interactive user to This User. Use the browse button to locate the Local Administrators account and select it. Input and confirm the password. Apply. Okay. Log into Communication Server 1000 Telephony Manager.
