OTM 2.2 and missing auth codes

[tsteeves]

Nortel Option 81c
OTM 2.20

When doing a prt of a TN from LD 20 on the PBX the auth code is visible when using the SPWD:

REQ: prt
TYPE: tn
TYPE TNB
TN 4 0 4 15
SPWD ****
DATE
PAGE
DES

DES COR
TN 004 0 04 15
TYPE 500
CDEN 4D
CUST 0
DN 4695 0 MARP
AST NO
IAPG 0
HUNT 7000
TGAR 0
NCOS 3
RNPG 0
LNRS 16
CLS ....

AUTH 1 100209

When using OTM > Station Admin > Features > AUTH1:

no AUTH code is visible

Tried importing data from PBX to OTM again...no change

Does OTM need to know the SPWD? If so, where in OTM is the SPWD configured, or does it somehow get it from the PBX? Tried updating ESN to no avail.

Any help would be greatly appreciated.

Thanks

Tom

 

[WallyGator78]

Do you login to the PBX with the admin2 account. OTM may not use that account when you login. Go to the properties of the switch and check to see if admin2 as the login for otm scheduled tasks. If not set it that way and it should fix the problem.