OSCC V8.0

[eniyamath]

i upgraded the hipath 4000 system from v 3.0 to v 8.0 and also upgraded the HPPC v7.0 to OSCC v8.0.
now my system is not handing over the calls to OSCC.
Can any one help me to check out the problem.
all the servers of OSCC are working fine.
At present the calls are routed to agent through ACD and no OSCC is working.
Any one guide me please.

 

[donb01]

First, I think you made a typo because the 4000 is just at V7 right now - My new one is sitting downstairs waiting to ship the HDs and I'm one of the earlier customers in the US getting V7.

I'm also going from OSCC 7 to OSCC 8.

I know very little about V6 or V& but I am learning a lot because of all the network design for the VOIP. I assume you must have some kind of vendor involved in your upgrade because the whole networking scheme is different, and the Atlantic LAN supposedly doesn't work the same way it did before - stuff is more virtual and merged onto the same network if I understand it right.

From what I understand now, if I understand it right, the switch and the OSCC communicate with each other using the CSTA IP Address, which is not the same IP address as the Assistant uses. I still don't know all the complexities of the network stuff, but I know with my V5 and the OSCC 7 that the OSCC and Switch communicate on the Atlantic LAN, which was a 192.x.x.x network, and you needed to be plugged into the correct port on the processor (not the service port).

I don't know if that little bit will do anything for you, but it's the best I can offer. Your ART tables in the 4000 have a line that checks for the heartbeat of the HPPC (Procenter) and if it finds it the call is routed to the OSCC for processing. If it does not see the heartbeat it continues on down the ART and executes the backup routing scenario, which is based on the switch ACD.

You might want to go into the Telephony Tab on the OSCC Manager (if it still looks the same) and make sure your call center in the top section is in sync with the switch information in the bottom section. The top and bottom tree layout should pretty much look the same, and nothing should say "Outside of domain" or indicate that it is not in sync with the switch.