orig hold he (doubble hockey sticks)

[teltech2013]

Hello,

We have been having a weird and annoying issues primairly with our Nortel 61xx wireless handsets. We get a call that a user can't get dialtone or make calls on a handset. So we stat the phone and it shows busy, when we trace it we get the trace below that shows its in ORIGHOLD, really annoying. They are able to clear it from the set by selecting the line and hanging up. But that seems a bit too much to ask .

Has anyone seen this issue before or know how it might be caused or stoped from a system perspective? We surmise that it is due to an incomplete transfer or a call that might have been droped. We turned off aha (automatic hold) and this appeared to help reduce the occurance of the issue. But it still seems to be a problem.

Anyway would appreciate any help or thoughts. Thanks
------------------- Trace ------------------------------------------
VTN 156 0 06 28
KEY 0 SCR MARP ORIGHOLD VTN 156 0 06 28

ORIG VTN 156 0 06 28 KEY 0 SCR MARP CUST 0 DN 1060 TYPE 2210
SIGNALLING ENCRYPTION: INSEC
MEDIA ENDPOINT IP: 192.198.2.50 PORT: 5200
TERM NONE
DIAL DN NONE
MAIN_PM READY
TALKSLOT NONE
EES_DATA:
NONE
QUEU NONE
CALL ID 503 13974



KEY 1 ADL IDLE

------------------------ Config ------------------------------------

TN 156 0 6 28
SPWD
DATE
PAGE
DES

DES IPWIFI
TN 156 0 06 28 VIRTUAL
TYPE 2210
CDEN 8D
CTYP XDLC
CUST 0
NUID
NHTN
CFG_ZONE 005
CUR_ZONE 005
ERL 5
ECL 0
FDN 6800
TGAR 3
LDN NO
NCOS 4
SGRP 0
RNPG 17
SCI 0
SSU
LNRS 16
XLST
SCPW 10
CLS UNR FBD WTA LPR PUA MTD FNA HTD TDD HFA CRPD
MWA LMPN RMMA SMWD AAD IMD XHD IRA NID OLA VCE DRG3
POD DSX VMD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD
ICDD CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHA FITD CLTD ASCD
CPFA CPTD ABDD CFHD FICD NAID BUZZ AGRD MOAD
AHD DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
VOLA VOUA CDMR PRED ICRD MCDD T87D MSNV FRA PKCH
CPND_LANG ENG
RCO 1
HUNT
LPK 0
PLEV 02
PUID
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
RMTN
KEY 00 SCR 1060 0 MARP
CPND
NAME Portable
XPLN 12
DISPLAY_FMT FIRST,LAST
01 ADL 16
02 ADL 16
03 ADL 16
04 ADL 16
05 ADL 16
06
07
08
09
10
11
12
13
14
15
16 MWK 6800
17 TRN
18 AO6
19 CFW 4
20 RGA
21 PRK
22 RNP
23 SSC 0000
24 PRS
25 CHG
26 CPN
27
28
29
30
31
DATE 27 JUN 2011

 

[GHTROUT]

Do they have to transfer calls off site during the course of the day? This is a long shot, but I'd try CLS FTTU just to see if they are trying to do an off site transfer, cause it is not possible with FTTC - basically, it would leave the call stuck on the phone. But your AHRA should alert them that a call is on hold.

The FTTU/FTTC/FTTR only applies if it is turned on in FTOP

http://www.ghtrout.com/m1security/select_your_system_value.html

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