Hoping for some assistance here.
For quite a few months now we have been receiving fault calls from users who when dialling out from our system to a mobile - receive very poor call quality.
We run a Mitel estate and use SIP and GSM Gateway (o2 sims)
We have battled for weeks to try and prove the fault and diagnose it to no avail.
The only common denomonater is that the mobiles which report the problem are all Orange mobiles.
The fault is that when the call is connected - the mobile user cannot hear anything from our customer, what they can hear is "muffled" "sounds underwater" - they end the call and return the call and the quality is fine.
Im interested to see if anyone else has had a similar issue?
Cheers
For quite a few months now we have been receiving fault calls from users who when dialling out from our system to a mobile - receive very poor call quality.
We run a Mitel estate and use SIP and GSM Gateway (o2 sims)
We have battled for weeks to try and prove the fault and diagnose it to no avail.
The only common denomonater is that the mobiles which report the problem are all Orange mobiles.
The fault is that when the call is connected - the mobile user cannot hear anything from our customer, what they can hear is "muffled" "sounds underwater" - they end the call and return the call and the quality is fine.
Im interested to see if anyone else has had a similar issue?
Cheers