Oracle's Client Relations meta-link forum backlogged 16 days.

[dba]

Hello. I just found out why I haven't gotten any response to my post to Oracle's (not tek-tips') client relations forum in meta-link. My boss, after 30 minutes on hold, was told by a client relations person that their meta-link forum is experiencing 16 day turnaround. If you need software, they recommend contacting support (who recommend the forum). Good luck. ---- dba<br>

 

[karluk]

That's pretty funny. Personally I've found a lot of good information on Metalink, but have a lot of painful experiences dealing with telephone support. Your experience is fairly typical - they need to make a &quot;helpful&quot; suggestion in order to close the TAR, so they direct you to Metalink.<br>
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Here's a suggestion: If you don't get a useful answer, state politely that you want to register a complaint. The telephone rep should redirect your call to a superior, who frequently has better training. You can then point out why going to Metalink is unsatisfactory, restate the question and hope for a better response. This only works with certain types of issues. It helps if you are fairly certain that there is a clear cut answer to your question and have done your homework so that you can provide all the information they will want. <br>
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[raygg]

I have had no problem getting 24 turnaround response via metallink in the past few weeks.