Oracle Interaction center 1

[mikeyb123]

Has anyone had any experience with this? It says that it does this....

"Oracle Interaction Center is a complete, integrated suite of applications and technologies to transform traditional telephony-based call centers into multi-channel e-business sales, marketing, and service operations"

http://www.oracle.com/applications/customermgmt/interactioncenter/

smells like rocking horse to me..

My company are looking to make great use of the rest of the oracle apps and I know I'm going to be asked to look at this (forwarned is better..)

Any comments gratefully recieved.

Mike

Happiness is.....

 

[europe]

http://www.genesyslab.com/about/news_events/archives/2003/june/oracle.asp

Please let me know if the information that was provided is helpfull.
Edwin Plat
A.K.A. Europe

 

[mikeyb123]

Thanks for that buthas anyone used it?

Happiness is.....