Option in Vector in case outages

[werhol2303]

I have vector setup for VDN 7228. I would like to add step to the vector which would allow the callers to hear massage which I would record in case any outages. Can anybody help? This is my vector.

01 wait-time 2 secs hearing silence
02 collect 4 digits after announcement 6330
03 goto step 8 if digits = 1
04 goto step 22 if digits = 2
05 goto step 17 if digits = 3
06 goto step 8 if digits = 4
07 goto step 8 if unconditionally
08 goto step 24 if time-of-day is all 17:00 to all 07:59
09 goto step 24 if time-of-day is fri 17:00 to mon 07:59
10 goto step 24 if staffed-agents in split 15 < 1
11
12 queue-to split 15 pri m
13 wait-time 30 secs hearing music
14 collect 1 digits after announcement 6329
15 goto step 24 if digits = 1
16 goto step 12 if unconditionally
17 goto step 20 if time-of-day is all 16:30 to all 07:59
18 goto step 20 if time-of-day is fri 16:30 to mon 07:59
19 route-to number 7240 with cov y if unconditionally
20 route-to number 7209 with cov y if unconditionally
21 stop
22 route-to number 7184 with cov y if unconditio nally
23 stop
24 messaging split 99 for extension 7228
25 stop

 

[98Converter]

Just insert step 2 as announcement xxxx. Record the announcement at will. Remove it when not necessary, and the call will flow normally.

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[PappaG]

You can also use a trigger skill to activate and deactivate an announcement without the need to record and remove it.
let me know if you require info to achieve this

 

[werhol2303]

Can I get info about trigger skill

 

[ChicagoPBX]

you would create a new skill, and a new agent assigned to that skill.

Insert a step in the vector so that if someone is loged into that skill it will go to the announcement.

So in case of an emergecy all you have to do is login as the agent, and the calls will route to your announcement.

 

[98Converter]

If I interpret correctly - 'trigger' is a emergency vector that has prerecoreded announcements.

You would create an Emergency Skill
Create an agent login for that skill
Create step in all your vectors that says something to affect:
If agents in skill xxxx (emergency) are <1 route to vector x (Emergency vector with pre-recorded announcements).

You would then log an agent into the emergency skill and only log-out when an emergency. Not sure which rev you're on but you can do a remote-logout on most with a feature access code.

Thanks,
CJH

We are what we repeatedly do. Excellence, then, is not an act but a habit. ARISTOTLE 384-322 B.C.

 

[werhol2303]

Thank you all for you help. I will try to setup trigger option.