Option 61C Print/List ACD Groups 1

[poncho71]

How or what command structure lists out the different ACD Groups setup on PBX?

Let me know. We are migrating to VoIP shortly and need the current information.

Thanks,

Joel

 

[GHTROUT]

You'll probably need more than ACD info, but here it is:

LD 23
REQ PRT
TYPE SCB

LD 23
REQ PRT
TYPE ACD

LD 23
REQ PRT
TYPE CDN



~~~
[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[GHTROUT]

Oh, you can do this one too:

LD 23
REQ LST
TYPE ACD

~~~
[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[poncho71]

Thank you I appreciate the support...

 

[poncho71]

This was all good. I would like to print out the ACD Information by Name - Function - Feature, possibly. Can anyone help with this.

Thanks...

 

[GHTROUT]

What name, function, and feature do you mean? You printed everything the PBX has to offer.

~~~
[©] GHTROUT.com [⇔] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[poncho71]

I need help with the following command on our PBX.

ld 23
REQ PRT
TYPE SCB

I get the following after I enter TYPE SCB. CUST <enter>
SCH0274.

Please advise.

Thanks,

 

[bigindian65]

SCB block is prolly not built

Mato' Was'aka

 

[GHTROUT]

The SCB is only for ACD Statistical Reporting. It isn't required to make ACD phones work.

~~~
[&copy;] GHTROUT.com [&hArr;] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[poncho71]

Is there a way I can analyse that active queue's?

Thanks,

 

[bigindian65]

you can prt them as DNBs in ld 11 and it will list all the posid/tnb accociated with said queue. Once on key zero, it will remain until a diff queue is assigned to the key.

Mato' Was'aka

 

[GHTROUT]

Is there a way I can analyse that active queue's?

You can analyze the call volume if you: Define the SCB, create an ACD Reports TTY, and collect the data on a regular basis.

I bet what your seeing is more ACD queues than you expected. On the Queues that have MAXP=1, assume those are just "Phantom DNs" made the old fashioned way.



~~~
[&copy;] GHTROUT.com [&hArr;] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[poncho71]

so command structure will be as follows:

ld 11
prt
dnb

What will this show I'm a newbie here so asking silly questions.

Thanks,

 

[GHTROUT]

Big-I was not posting how to get statistics. He was posting how to get a list of the Agents in each queue

LD 20
REQ PRT
TYPE DNB
DN <---- Enter the "ACDN" you got from LD23


You also need a set of books - get them here:

http://www.ghtrout.com/micromerl/

~~~
[&copy;] GHTROUT.com [&hArr;] A Variety of Free Resources for Nortel Meridian/CS1000 System Administrators

 

[johnpoole]

your asking for symposium reports.. it's a stand alone server that controls call flow via scripts and has 10k report options..

add a sch b, add a tty and modify your acd groups the rpt yes return then the tty number and you will get basic reports..

john poole
bellsouth business
columbia,sc

 

[MagnaRGP]

I'm thinking he's looking for something in the PBX to tell him what the queues are for....

Unless they have a name assigned to them, you can really only call and test to determine what each queue is for.

 

[poncho71]

Exactly MagnaRGP Right on. I believe this is the path I neet to take.

Thanks for the input.