Option 11C RL 24. Trying to reset

[hawks]

Option 11C RL 24. Trying to reset directory password so no password is needed on a 3904 set. I go to LD 32 and use the CPWD plus TN. When I enter the command I get an error code of ERR5110 & ERR030. Then when I go to the phone and try to access the directory it is still looking for a password. Any ideas?

 

[phonejack99]

The error messages are unrelated to reset the password.

Verify that you have the correct TN

After reseting password, phone will still want the default password -- password is in NTP/Merl -- after entering password goto the directory, scroll down to password administration, at password administration select off.

Back to those error messages, if they persist you will need to get your vendor involved as it seems you have some configuration issues.

 

[hawks]

Thanks I didn't see where the errors had anything to do with the password either. But the only time I get the errors is when I try to reset the password. I'll see what happens.

 

[hawks]

Ok tried agin and got the same error codes it will not set the password back to default (12345...). Any ideas? Oh almost forgot this system is RLS 25.4 not 24 like I thought and we are running the rls 3 phones.