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Option 11 Direct Access works when Guest is checked In, but not when checked out

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Steelcityman2002

Steelcityman2002

Technical User
Mar 18, 2013
12
US
I have an Option 11 and when the Guest is checked in and dials 13865 for Clean Room and 13866 got a Dirty Room the codes work. However, when they are checked out they can dial 13 then get a Fast Busy. Any in site would be appreciated. I'm not familiar with the Hospitality Features of the Option 11.
 
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