Option 11 and Centigram VM.

[2400tec]

I have a Option 11c Succession 3.0 and a Centigram 6.1B VM...I have the SL1 integration on the VM. I have 4- 2616's with MCA attached to the detection ports on the centigram. I have 4 analog ports into the VM and all the TN's (Dig and analog) in the same RNG (10). I have Pick-UP AND DN Pick-up allowed on all the sets/ports. My problem is the VM does not see the calls. Phones just ring, then forward to next set, ring, forward...etc. Am I missing something in the Centigram programming...Does it matter if the pilot number in the centigram does not match the DN of the ports (A or D)
Looking for places to start...My first Option/Centigram setup.

 

[phuzzy42]

My Centigram is hooked to the switch through a 2616 ACD queue.

DES  VMAIL 
TN   004 0 00 00 
TYPE 2616
CDEN 8D
CUST 0 
AOM  0 
FDN  
TGAR 1 
LDN  NO
NCOS 4 
SGRP 0 
RNPG 0 
SCI  0 
SSU  
XLST 
CLS  CTD FBD WTD LPR MTD FND HTD ADD HFA 
     MWD LMPN RMMD SMWD AAD IMD XHD IRD NID OLD VCE DRG1
     POD DSX VMD CMSD SLKD CCSD SWD LND CNDA
     CFTD SFD MRD DDV CNID CDCA MSID DAPA BFED RCBD 
     ICDD CDMD LLCN MCTD CLBD AUTU
     GPUD DPUD DNDD CFXD ARHD FITD CNTD CLTD ASCD 
     CPFA CPTD ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD 
     DDGA NAMA 
     DRDD EXR0 
     USRD ULAD RTDD RBDD RBHD PGND FLXD FTTC DNDY DNO3 MCBN 
CPND_LANG ENG
HUNT 
PLEV 02 
SPID NONE
AST  
IAPG 0 
AACS NO
ITNA NO  
DGRP 
PRI  01 
MLWU_LANG 0 
DNDR 0 
KEY  00 ACD 3980 0  6001
         AGN 
     01     
     02 NRD 
     03 MSB 
     04 TRN 
     05     
     06     
     07     
     08     
     09     
     10     
     11     
     12     
     13     
     14     
     15     
DATE 28 MAY 2002

The mailbox number must match the DN - the "Mailbox extension number" is the DN where the Centigram sends the MWI and can be different than the mailbox number. The "Attendant extension number" is the 0-out DN. MWI#1 tells the Centigram what type of MWI to use, in this case type #27 is Nortel InChannel. Here's the programming for my mailbox.

 MAILBOX: 3451       Created: 05/29/02  2:11 pm
    MSGS: 1         UNPLAYED: 1           URGENT: 0          RECEIPT: 0
	LCOS: Standard       	: 30         	FCOS: Standard       	: 30 
	GCOS: Default GCOS 1 	: 1           	NCOS: Default        	: 1 
	TCOS: Default TCOS 1 	: 1            	RCOS:                	: 1 
BAD LOGS: 0         LAST LOG: 03/05/06  3:05 pm                 MINS: 0.4
  PASSWD: Y            TUTOR: N              DAY: 1            NIGHT: 1       
SPEECH QUALITY - NAMES/GREETS:0   MESSAGES:0
    NAME: HARMON,STEVE                      CODE: 
   EXTEN: 3451                             INDEX: 0
ATTEN DN: 3411                             INDEX: 0         
  ACCESS: NONE                                 NOTIFICATION DISABLED: N
INTERNAL INDEX: NONE      BILLED INDEX: NONE      NON-BILLED INDEX: NONE
 MWI #01: NorTel Inchannel                
FAX RETRIEVAL ACCESS TYPE: NONE
  FAX DEFAULT TELEPHONE NUMBER: NONE
CALL PLACEMENT ACCESS TYPE:   NONE                  TIME ZONE OFFSET: 0
DISTRIBUTION LISTS WITH CHANGE RIGHTS:
    all
DISTRIBUTION LISTS WITH REVIEW RIGHTS:
    all

In the Centigram the FCOS (Feature COS) for my "normal" sets is this:

        FCOS: Standard          : 30
001 002 003 004 005 006 007 015 018 019 020 021 022 023 024 025 026 027 028 029
030 031 032 033 034 035 036 038 040 041 043 044 045 046 047 050 053 055 058 059
061 066 070 071 072 073 074 075 076 077 078 081 082 083 084 085 086 087 088 094
095 096 098 110 124 126 127

On the users' phones I set HUNT and FDN to the voicemail DN's ACD queue. The Centigram uses the forwarded number to connect to the proper mailbox, then sends the MWI signal to the extension indicated.

Hope this helps.

Steve Harmon
Greenfield, Indiana